Account Manager - Building Automation Service - Egan Company

Join the Egan team as a Building Automation Service (BAS) Account Manager! The BAS Account Manager will be responsible for meeting and expanding the ongoing needs of our building automation/temperature controls service business within the Automation, Technology and Service Group.

Responsibilities

• Work with Service Applications Engineer to promote, pursue, and quote Preventative Maintenance (PM) and Owner Directed (O/D) contracts while keeping project Account Managers informed of activities.

• Support BAS 24x7x365 on call schedule by developing and maintaining the schedule including recruitment of new individuals.

• Support and maintain BAS project and service personnel schedules through use of Dispatch board. Schedule PM and O/D visits with customers and Technicians.

• Provide ongoing training and support for all service personnel on service software systems.

• Maintain record keeping to track open service tickets and open contract hours to ensure all tickets are being closed in timely manner. Host recurring meeting with Acct Mgrs and BAS Mgrs to review service call volume to identify recurring issues and past due tickets.

• Work with Building Automation Group Manager to staff BAS service business, ensuring proper coverage for come do service call volume as well as PM and O/D scheduled visits. Distribute departments PM workload to appropriate Engineers and Technicians. Work with service contract manager to maintain contract Technician assignments.

• Provide quality control over service billings by making sure call summaries are turned in and reviewed for accuracy. Work with Account Managers to approve service invoices.

• Work with Service Applications Engineer to proactively investigate opportunities for improved building operation, energy usage, and control system operation for existing BAS customers. Actively quote and pursue those opportunities.

• Actively promote and pursue upgrades of legacy systems to currently supported platforms.

• Maintain stock of legacy system components that can be leased for emergency service purposes only. Maintain stock of current generation system components so come do service calls can be executed in a timely manner.

• Leverage come do service calls, PMs, and O/D service contracts to generate small project pull through work for BAS group and other Egan divisions.

• Fully execute projects that meet small project criteria acting in Acct/Project Manager capacity, including quoting, job creation, purchase order generation, manpower scheduling, and billing.

• Continually evaluate PM task lists and customer PM & O/D contracts to ensure customer’s ongoing maintenance needs are being met. Pursue annual contract renewals with focus on growth of coverage.

• Work with BAS projects team to identify new service customers and assign appropriate service personnel. Work with projects team to get service personnel involved during construction cycle to ensure smooth transition of account into service.

• Seek out enhanced Software as a Service (SaaS) offerings to extend depth of coverage based on market needs.

• Provide support for field “quick quote” program by assisting service personnel with material and labor estimates. Encourage service personnel to actively promote and pursue service work

• Promote all of Egan Company’s offerings including: mechanical, plumbing, electrical, building automation, fire, security systems and monitoring.

• Promote Egan processes and be proactive in creating more efficient ways of operation.

Requirements

• Bachelor’s degree in Engineering is preferred.

Qualifications

• At least 3-6 years of strong, relevant experience within:

  • Building Automation and Control Systems

  • Heating, Ventilation and Air Conditioning Systems

  • Energy Management

  • Engineering Applications

  • Installation Procedures

• Working knowledge of diverse control platforms and systems

  • Experience with Egan control platforms preferred

• Ability to present to both internal and external groups

• Ability to multitask in a fast paced, dynamic position

• Proficient in MS Visio, Word, and Excel

• Strong organizational skills to deal with large customer base

• Strong communication and presentation skills for customer facing situations

Working Conditions

• Performance of duties will be in the office and/or at home, customer sites, and jobsites.

• Ability to stand or sit for extended periods of time.

Benefits, Perks and Pay Beyond the Industry Standard

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
• Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
• Time-Off Programs: to help you recharge you’ll enjoy a generous PTO program and paid holidays
• Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
• Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program
• Community Involvement: our “Beyond the Jobsite” program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan’s investment in benefits for you. #LI-Hybrid

Salary Range: $90,000-$115,000 (subject to such factors as experience, education, and/or skill set) plus potential annual discretionary bonus.

Strong Culture Built on Values and Keeping Promises

At Egan, you’ll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You’ll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You’ll love being part of success shaped by the strength of our team, which is enhanced by:

• Solid history as a legacy leader in specialty contracting and system integration for over 80 years
• Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
• Engaging leadership who prioritizes your safety, your development, and your impact
• A proven track record of employee retention and loyalty
• Flexible and hybrid workplace models that prioritize collaboration and customer needs

From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we’re proud to be recognized as one of America's Safest Companies for recurring years.

Application Instructions and Employment Practices

Egan Company will not discriminate against or harass any employee or application for employment because of race, color, creed, religion, national origin, sex (including pregnancy, gender identity, sexual orientation), disability, age, genetic information (including family medical history), veteran status, marital status, familial status, local human rights commission activity, or status with regard to public assistance.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email recruiting@eganco.com.

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan.

No agency emails, calls, or solicitations will be accepted without a valid agreement.