Account Manager - ABM Industries

Overview

Summary

The Account Manager primarily manages the planned operation and maintenance of physical plant and mechanical equipment such as chillers, air compressors, generators, motors, turbines, and steam / hydronic boilers and related controls to provide distributed utilities such as light, heat, cooling, water or power for buildings and campus programs. Secondary charge as Assistant Director is the oversight and collaboration with team members involved with the management of custodial, grounds, events, and project services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Inspects plant conditions and evaluates service effectiveness.
• Analyzes sites’ MEP systems, computer network wiring, lighting, and other factors and develops Preventive Service Methods
• Directs both ABM / CLIENT NAME staffs in the proper execution of plant operational tasks and environmental services for the facility(s) / campuses assigned.
• Manages operating both for ABM Services (P&L) and operational / capital funds as assigned by client or ABM
• Works with client to develop long range plans, conceptual designs, and capital outlay requirements and documentation for facilities capital improvement / deferred maintenance projects including assistance in cost estimates, bid sheets, layouts, and contracts for construction and acquisitions.
• Performs QA (SITE) and service program audits to support ABM methods development towards service excellence.
• Formulates and coordinates program specifications, requirements for specialized service proposals and contracts, and associated documents.
• Acts as liaison to public utility, environmental, and energy agencies and other authorities having jurisdiction (AHJ) and works with Campus Health, Safety and Security Department to ensure and protect the wellbeing of faculty, staff and students.
• Manages and Inspects plant modernization and optimization and installation progress to ensure conformance to established specifications.
• Ensures compliance with contract specifications associated with ABM contract and with others related to campus services under ABM oversight.
• Confirms compliance with all local codes and governing laws
• Collaborates to ensure stable central plant operations and stable interior climates while assuring proactive utility management.
• Oversees and directs maintenance personnel and workers engaged in campus / plant services, equipment installation, facilities equipment repair, and preventive maintenance.
• Ensures timely readings of plant related meters and gauges or automatic recording devices at specified intervals to verify operating plant conditions.
• Memorializes and analyzes plant ops data such as temperatures and pressures of equipment, hours of operation, fuel consumed, temperature or pressure, water levels, analysis of flue gases, voltage load and generator balance to ensure operational reliability and avoid plant outages.
• Tracks and trends utility information to accurately budget or adjust operating parameters.
• Determines with Chiefs and directs manual plant control adjustment or overrides automatic controls to bring equipment into recommended or prescribed operating range. Determines switch to backup equipment or systems, or to shut down equipment.
• Oversees all elements of planned service and operational preparedness’s efforts
• Oversees eater treatment programs and other specialty third party services associated with plant operations and maintenance
• Confirms operation and maintenance actions taken during shift in operators’ logbook.

Supervisory Responsibilities

Manages up to eight subordinate managers who in turn direct a total of:

• 33 FTE engaged in FOM
• 12 FTE grounds
• 38 PTE custodial
• 3 FTE events
• 3 FTE admin support

in the Campus Integrated Facilities Operations Department. Is responsible for the overall direction, coordination, and evaluation of these units with primary focus on FOM. Also indirectly supervises four administrative employees. Carries out supervisory responsibilities in accordance with the ABM and client organizations’ policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Quality and Plant Performance Management - Looks for ways to improve and promote quality or enhance or stabilize plant performance. Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budgets; Develops and implements cost and energy saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Develops skills and abilities in all staffs.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures (SWOP); Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Fifth year college or university program certificate; or 10 years related experience and/or training; or equivalent combination of education and experience.

Language and Communication Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Skill to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills To perform this job successfully, an individual should have knowledge of

• Building and Plant Automation Systems
• Accounting software - JD Edwards; Quick Books Pro etc.
• Contact Management systems such Outlook Contacts etc.
• Asset Management via CMMS and or Access Database software
• CAD experience a plus Design software
• Full spectrum web familiarity Internet software
• CMMS and advanced Building Automations for Volumes of fuel.
• Inventory software - Product and Inventory Ordering Via Coupa Order processing systems or similar
• Familiarity with EPay and or Kronos Payroll systems; Milestones or MS Project a Plus Project Management software; Advanced Excel Spreadsheet software and MS Word, Publisher and PowerPoint Word Processing software.

Certificates, Licenses, Registrations

• Formal Credentials in Plant Operations Management
• Recognized Stationary Engineer or Master Level Steam Fitter or other Skilled Trade Master Designation.
• Certified Energy Manager or Other AEE Certs.
• Current Driver’s License

Other Skills and Abilities

• Experience in all aspects commonly delivered as part of support services
• Strong Familiarity with Plant Optimization and Commissioning
• Experience in Utility Tracking and Analysis
• Highly experienced in building control automation systems with emphasis on native BACnet.

Other Qualifications

This is a managerial job with situational responses required 24/7

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Pay:  $90,000-$100,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 

ABM 2024 Employee Benefits | Staff & Management