Account Manager (Baltimore Area) - AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The Account Manager will work with the Business Development Managers, Service Advisors, and Fleet Technicians to ensure that our clients get the best possible outcome. The main objective is to build and maintain strong customer relationships, develop new business from existing clients, and actively seek new sales opportunities. This includes but, is not limited to, the day-to-day operations, overseeing the appointments and ensuring all deliverables are met, helping to create monthly reports, and finding ways to maximize revenue/profit. Account Managers will also answer client inquiries and concerns. In this role, you will liaise with cross-functional teams to improve the entire customer experience, particularly operations (delivery team, service writers, dispatchers, mechanics, customer service.)

WE WILL DEPEND ON THIS PERSON TO

• Act as the main point of contact for all fleet customers
• Build and maintain strong relationships with accounts
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of repair services according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders and clients
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales director to identify and grow opportunities with existing accounts and potential new accounts
• Assist with challenging client requests or issue escalations as needed

YOU SHOULD HAVE

• 5+ years of account management experience with a B2B emphasis
• 3+ years of customer-facing experience in a high-tech or automotive environment
• Consultative account management experience and or training 
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Track record of success in customer satisfaction and retention
• Understanding of fleet customer requirements (Uptime, TCO, business needs) 
• Preferred knowledge of fleets and their procedures and requirements
• Strong verbal and written communication, and presentation skills
• Demonstrated experience with problem-solving
• Experience working with cross-functional teams 
• Willingness to travel to client locations and attend industry conventions and events
• Proficient in Excel, PowerPoint, Power BI , and Word preferred 
• Experience in Salesforce
• BA/BS degree in Business Administration, Sales or relevant field

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.