The Account Manager works with prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
Essential Functions
Initiate contact with prospects via cold calling and assigned accounts/territory
Conduct onsite or online presentations to prospects that showcase the services and products of the company
Work with management and marketing to develop proposals, quotes and respond to public solicitations
Effectively communicate features and benefits of solutions and manage prospect expectations
Manage the complexity of IT proposals, contracts, lease agreements and service level agreements
Maintain in-depth product knowledge of the service offerings of the company
Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures
Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
Develop in-depth knowledge of the service catalog and how it relates to customers’ needs
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses in ConnectWise as it occurs
Understand processes in ConnectWise by completing assigned training materials and blueprints on ConnectWise University
Minimum Qualifications
High School Diploma, or an equivalent combination of education/experience
Current and valid US driver’s license
Must pass pre-employment background check and drug test
Knowledge, Skills and Abilities
Excellent time management, multi-tasking and prioritization skills
Ability to complete assigned tasks with minimal supervision
Ability to manage deadlines and have excellent follow-up skills in order to drive tasks to completion
Must be professional and polished in appearance and be comfortable speaking to Customers, small groups of managers and technical and/or facility personnel
The ability to interpret blueprints and specifications
Strong analytical and problem – detail-orientedwith problem solving skills, organizational skills, and communication skills
Exceptional customer service skills
Physical Demands
Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends more than 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment
May require driving to project sites. May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker may be subject to frequent heavy lifting.Exposure to various noise levels.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.