Account and Engagement Manager - Business Development Focus - Pinnacle Technology Partners

Job Title: Account and Engagement Manager - Business Development Focus

Mid Level

Job Summary: We are seeking an experienced and driven Account and Engagement Manager to join our consulting company. The ideal candidate will have a strong background in business development, client relationship management, and account growth strategies. This role requires a dynamic individual capable of identifying new business opportunities, nurturing long-term client relationships, and ensuring successful project delivery. You will act as a liaison between clients and internal teams, ensuring client satisfaction while driving revenue growth through strategic account management and business expansion.

Frequent travel is expected.

Key Responsibilities:

Client Account Management:

• Serve as the primary point of contact for assigned accounts, ensuring seamless communication and support.
• Build and maintain strong, long-term relationships with key stakeholders in client organizations.
• Proactively identify client needs and develop tailored solutions in collaboration with internal consulting teams.

Business Development:

• Identify new business opportunities within existing accounts and potential clients.
• Develop and execute account growth strategies to meet revenue targets.
• Collaborate with the sales and marketing teams to create proposals, presentations, and pitches.
• Analyze market trends and competitor activities to identify areas of opportunity.

Engagement Leadership:

• Oversee project lifecycles, ensuring alignment with client objectives, timelines, and budgets.
• Act as a bridge between clients and consulting teams, ensuring expectations are clear and deliverables are met.
• Monitor engagement performance and identify areas for improvement.

Collaboration and Cross-Functional Leadership:

• Work closely with internal teams to deliver high-quality solutions that align with client needs.
• Foster a culture of collaboration and innovation within project teams.
• Provide feedback and insights to improve service offerings and client satisfaction.

Qualifications and Skills:

Required:

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• 5+ years of experience in account management, business development, or client engagement, preferably in a consulting environment.
• Proven track record of achieving sales targets and growing client accounts.
• Exceptional interpersonal and communication skills, with the ability to influence and negotiate at all organizational levels.
• Strong problem-solving and analytical abilities to identify client needs and propose effective solutions.
• Able to travel in the Northeast region.
• Able to walk the floor and interact with customers.

Preferred:

• Experience in industries such as IT, finance, healthcare, or management consulting.
• Knowledge of CRM tools (e.g., Salesforce) and business intelligence platforms.
• Familiarity with project management methodologies and tools.

Key Attributes for Success:

• Client-Centric Approach: Demonstrates empathy, responsiveness, and a commitment to delivering value to clients.
• Strategic Thinker: Ability to anticipate market trends, think critically, and align business goals with client needs.
• Collaborative Leader: Capable of fostering partnerships across diverse teams and driving collective success.
• Resilient and Adaptable: Thrives in a fast-paced, dynamic consulting environment.