Account Director - BIGEYE Agency

Bigeye is an audience-focused, creative-driven, full-service advertising agency that crafts deeply compelling brand experiences and the strategies that ensure they reach the right people, in the right place, at the right time. The Bigeye team of strategists, account managers, creative directors, copywriters, designers, programmers, and operations professionals works closely with clients to better understand the needs of their consumers and deliver measurable results.

JOB OVERVIEW

• This position handles the largest accounts in the agency, and effectively presents, sells, and defends agency work and proposals to clients, and supports other team members in doing the same.
• The Account Director is client-facing as often as possible, getting to know the business, and building long-lasting relationships with clients. 
• A strategic thinker, the Account Director can anticipate client needs, sees the 30,000 foot view of their business, and excels at identifying growth opportunities.
• Successful Account Directors are driven to self-educate in their client categories of business, and will enjoy becoming industry experts on behalf of their accounts.
• Partners with internal cross-functional teams to understand customer goals and key performance metrics, and exceed those goals throughout the campaign.
• Leverages technical tools and quantitative data to manage campaigns to success, with high customer satisfaction and retention.
• The Account Director works on the Account Team and reports to the VP of Client Services.

QUALIFICATIONS

• Excels at creating, maintaining, and growing relationships.
• Outstanding communication and emotional intelligence are a must.
• The ideal candidate loves people, is engaging in conversation, comfortable on the phone and in person, creates small talk easily, and comes across as a confident, articulate business partner.
• Excels at identifying and generating opportunities to grow their accounts.
• Smoothly navigates occasional difficult client communication, and is an eternally optimistic problem solver. Knows when to push, and when to let things simmer.
• Is detail-oriented, extremely organized, able to work in a fast-paced, deadline-driven environment, and is an efficient time manager.
• Remains open to feedback, and is willing to learn and grow.
• Is a driven, energetic, and positive thinker; a collaborative team player who is willing to go above and beyond when necessary.

REQUIREMENTS

• Bachelor's Degree in a relevant field preferred.
• 8+ years of experience in an advertising agency, marketing agency, or in-house marketing department.