Account Director - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Account Director is responsible for leading the overall relationship with clients to ensure client value is realized. This role will be accountable for driving retention and growth of Press Ganey’s suite of solutions.

Duties & Responsibilities:

• Serve as the overall relationship manager for the client and be responsible for retention of existing client revenue through developing outstanding relationships across all levels of the organization, especially within the executive suite.
• Lead the client value strategy, navigating the C-suite and other business leaders, to ensure the client is maximizing the relationship. 
• Identify sales opportunities and engage with the sales team to partner on securing client growth.
• Responsible for meeting regularly with the C-Suite (including ongoing Executive Briefings) to align with the strategy and goals of the client organization.
• Demonstrate deep knowledge of client and develop recommendations based on clients’ business needs and usage patterns
• Work cross functionally across Press Ganey to fulfill on client value proposition and address client needs/concerns. This includes facilitating on-demand and proactive guidance for the client.
• Provide market insights and strategic advice.
• Understand client Partnership Dashboard (including Voice of Client and internal client health assessment) and implement plans to address.
• Up to 50% work travel.

To work #bettertogether, we operate with a hybrid working model. For those based near one of our hub locations in Chicago, South Bend or Boston, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

• 2-5 years of account management and experience.
• Understanding of the unique opportunities and challenges within Health Care is strongly preferred.
• Excellent interpersonal, communications, listening, and presentations skills.
• Solid working knowledge of strategic planning, execution of strategy, business development and sales.
• Demonstrated solid leadership qualities.
• Strong time management and organizational skills.
• Flexible to work between the hours of 8AM ET and 5PM ET including weekends and holidays with the possibility to flex up or down hours depending on business needs. 

Education:

• Bachelor’s degree and 2+ years of prior relevant experience.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ 

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