Account Director - Cruise Retail - Harding

Are you a retail professional with significant strategic management experience?

Can you foster excellent relationships, through negotiation and effective collaboration with internal and external stakeholders at all levels, to achieve revenue goals and customer satisfaction?

Do you work well under pressure in a fast-paced environment, providing commercial direction to deliver retail vision and strategy?

If so, the Account Director – Cruise Retail could be a perfect challenge!

About the role:

Due to sustained growth, we are recruiting for an additional Account Director to join the team in Miami.  The role is responsible for all aspects of the relationship with the cruise line customer.  This includes, but isn’t limited to, long-term strategic initiatives ensuring revenue goals and customer satisfaction levels are maintained, whilst ensuring the client relationship is developed to the highest levels, realising the company and cruise line retail vision and strategy.  The Account Director is also responsible for ensuring onboard operational excellence, through remotely managing the Fleet Management team and shipboard retail teams, to deliver world-class service to our cruise customers; achieved through providing commercial direction and a supportive, coaching, and development approach.

To succeed, the achievement of key objectives including leadership, commercial delivery, client (cruise line) relationship, and operational excellence, is critical.

Based in Miami on a hybrid working basis – 3 days per week.  You will also be required to travel nationally and internationally.

Compensation – competitive salary, bonus scheme, mobile allowance, 401(k) plan, Florida Blue health insurance, 20 days leave (including Christmas shutdown)

About you:

• Strategic management experience in a retail or hospitality guest experience environment (ideally with cruise retail experience)
• Positive approach, flexible, and thrives in a dynamic high-paced culture, always acting as a brand ambassador
• Excellent relationship building and networking skills, able to influence and negotiate at all levels
• Continuously seeks new commercial opportunities, proactively sharing ideas
• Excellent commercial and financial awareness, utilising professional integrity
• Resourceful and driven approach to challenges, able to work under pressure, showing resilience
• Competent Microsoft Office user – Excel, PowerPoint
• Full driving licence, valid Passport, ability to travel frequently
• Must have an existing right of eligibility to work in the US

Key Attributes – trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’.  We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.

Harding+ is an equal opportunities employer.  We believe passionately that employing a diverse workforce is central to our success.  We make recruiting decisions based on your experience and skills.  We value your passion to discover, invent, simplify, and build.  Protecting your privacy and the security of your data is a longstanding top priority for Harding+.