Account Development Representative - Swag.com

How you’ll make a difference:

Are you a forward-thinking individual passionate about blending technology with creativity? Join us at Swag.com and Custom Ink, where you can be part of revolutionizing corporate gifting and branded products, and help us shape the future of personalized connections.  Swag.com provides an innovative digital platform for corporate swag and the emerging "gifting-as-a-service" category.  Recently acquired by Custom Ink, the leader in custom apparel and accessories for companies, groups, and organizations, the combined companies help organizations of all sizes build meaningful bonds with their remote teams, customers, and partners through custom swag and gifting. 

As an Account Development Representative, you will be a crucial driving force in our quest for growth!  Your passion for sales & innovation will help us continue to improve and iterate how we operate.  In this role, you will collaborate closely with our Account Executives as well as Customer Success, Logistics, and Operations, ensuring a seamless process end to end for our clients. 

What we’re looking for:

Our most successful Associates on the Sales team have a passion for understanding the core elements of the Swag.com offering and providing a best-in-class experience to support customers in placing their orders on the site.  Team members must be comfortable working in a dynamic environment and have the ability and desire to implement new ideas and processes with an open mind. In addition, a successful candidate will have:

The ideal candidate will be highly motivated, excited about working with customers to help them get the products they want, and inspired by the potential to identify opportunities to change how we’re operating today.  In addition, a successful candidate will have:

• 1-3 years of experience in a customer-facing role

• Customer-oriented mindset with a focus on providing a great end-to-end customer experience and high-quality service in a dynamic environment

• Passion for sales, and helping get customers across the finish line!

• Strong organizational and time management skills

• Ability to multi-task while being detail-oriented

• Collaborative teammate with strong communication skills and a desire to innovate

• Tech savvy and comfortable operating on online platforms

• Familiarity with and experience using a CRM

• Passion for getting things done

• Must physically reside in any of the following Swag.com state presences: AZ, CA, CO, CT, DE, FL, GA, IL, KY, MA, NJ, NY, OH, PA, SC, TX, VA, VT, WA

What you’ll do: 

As an Account Development Representative at Swag.com, you’ll be on the front lines satisfying customers and charged with inspiring customer confidence through:

• Qualification and Discovery: You will be the front-line explorer, engaging with businesses and contacts that come through inbound marketing channels to communicate the value of Swag.com. Your eye for detail and personality will help you extract vital information, providing the foundation for successful sales execution. 

• Identify and Execute: You will be responsible for driving success to our Outbound sales organization. Communicate the value in swag.com in the marketplace through discovery via LeadGen software while identifying key selling points for each territory.

• Team Synergy: Collaborating is key to success here. Working closely with our Account Executives, you will be the linchpin, seamlessly transferring your insights and qualifications in order to enable AEs to close deals effectively. 

• Adaptability and Embracing Change: Our industry is ever-evolving, and your enthusiasm for change will be imperative. We value the fresh perspective you bring to the table and look forward to seeing you drive innovation

• Providing WOW experiences that support long-term customer loyalty & growth through your interactions with them

• Strong internal communication and collaboration:  You’ll be working closely with many of our internal teams, including the AEs, Customer Success, Operations, and Logistics

The annual starting base salary for this position is $50,000. Variable compensation is also provided and is based on sales performance and is uncapped.

How you’ll be measured:

The key measures of success for this position are:

• Lead handoffs to the Account Executives

• Sales conversion rates

• Addressing prospect objections efficiently and effectively to drive prospect engagement and convert new business

• Effective communication and coordination across teams

• Driving success to our Outbound Sales function

The perks! 

• Connected remote, (infrequent travel required, flexibility of remote day-to-day, and quality in-person events/relationships)

• Flexible time off

  • 15 paid days off in your first year. 

  • Bumps up to 25 in your second! 

  • Plus major holidays. Adjustments for specific state employment laws.

• Affordable health insurance as low as $8.48 a month with wellness credit and no deductible

• Free vision insurance

• Equity, 401(k) match, life insurance, and company paid Short and Long Term Disability

• Internal learning and development platform

• Employee discount

• Company and Team Swag

• Perks at Work Program: Inkers can get deals on anything from car rentals, travel, computers, appliances, and everything in between, all at no cost to you

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.