Account Development Manager - Transcat, Inc.

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Hourly pay rate 30-$31+ base plus variable compensation
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

The Account Development Manager is a creative, results-driven individual responsible for territory sales performance results. The Account Development Manager position requires a combination of sales experience, customer focus, drive, and the ability to work in a fast-paced environment.

• Responsible for achieving sales quota for assigned territory
• Maintain focus on strategic high margin business < $60K
• Define and oversee the communication life cycle of your customer group within the assigned area, not limited to email and phone communication, strategic marketing campaigns, cross-sell of distribution and ancillary products and services, and more
• Take ownership for the business segment under your leadership, and manage the escalation process to management and senior management utilizing independent latitude and judgment alongside company-based approval criteria
• Identify opportunities for continuous improvement as a champion for your customers
• Manage a tremendously diverse set of administrative internal processes, becoming an expert on delegating to appropriate departments and negotiating with other internal customers to accomplish the desired outcomes for your customer
• Completes general reporting on the territory activity in relation to quote status, planning and sales analysis as needed and requested by management in Salesforce.com
• Ensures overall exceptional customer satisfaction is being delivered to strengthen and grow the business relationship
• Lead generation and prospecting will be required
• Lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell calibration services.

Required Knowledge, Skills, and Abilities

• 1-2 years of experience selling products and services
• Experience with B2B sales
• Strategic Selling alumni (not required, but a strong plus)
• Excellent written, verbal, and analytical skills
• SalesForce
• Direct Experience within the BioMedical, Life Sciences and Pharma industries strongly desired
• Word, Excel, Salesforce

Physical Demands

• Employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to walk, sit and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

Education and/or Experience                                                  

Bachelor’s degree or equivalent. A minimum of 5 years of business-to-business service sales experience, preferably in an industrial environment requiring some technical aptitude. Experience in working with compliance requirements of quality systems.  Calibration service sales preferred but not mandatory. 

Working Environment and Travel

• Office environment, travel to National Service Meetings (up to 10%)

Equal Opportunity and Non-Discrimination

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health and safety.

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