Account Dev Specialist I - FEDEX CUSTOM CRITICAL INC
GREEN BAY, WI
About the Job
JOB REQUIREMENTS: The ADS I will build relationships with customers to
encourage new and repeat business opportunities. This role will
represent customer needs and goals within the organization to ensure
quality with a focus on reliable, profitable growth. Job Duties and
Responsibilities Provide day to day customer service activities -
communication, decision making, problem resolution and basic analysis.
Responds to direct customer service inquiries via multiple channels.
Responds to direct customer pricing inquiries and provide timely sales
quotes. Provides customer support related to the entry, execution, and
management or orders. Responsible to execute the customer engagement
strategy to meet customer expectations, maintain overall service and
ensure a consistent customer experience. Provides customer service
support to internal sales representative group. Identify and escalate
unresolved customer issues, continuous improvement, and new service
opportunities to leadership. Adhere to all applicable laws/regulations,
as well as company policies and procedures. Perform other duties as
required. Minimum Education Bachelor's degree in business
administration, management or related field In lieu of related degree, a
high school degree or GED and additional four (4) years experience in
related area will be accepted Minimum Experience 4+ years of customer
service or related experience Preferred Qualifications: Pay
Transparency: This compensation range is provided as a reasonable
estimate of the current starting salary range for this role across all
potential locations. If this opportunity includes multiple job levels,
the range is a reasonable estimate of the current starting salary for
the lowest level to the current starting salary of the highest level.
Actual starting pay would be determined by experience relative to the
job, market level, pay at the location for this job and other
job-related factors permitted by law. An employee may be eligible for
additional pay, premiums, or bonus potential. The Company offers
eligible employees health, vision and dental insurance, retirement, and
tuition reimbursement. Pay: $17.00 to $20.00 per hour, commensurate on
experience. Role is commission eligible. Additional Details:
Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99
award recipient, recognized as a top employer in Northeast Ohio! We
offer attractive compensation, benefits, and team member development.
Follow Us on LinkedIn EEO Statement: FedEx Custom Critical is an Equal
Opportunity and Affirmative Action Employer of Females, Minorities,
Veterans, and Disabled. If you have a disability and/or you need
assistance in order to apply for a position, please call (877) 314-5191.
EOE, including disability/VETs * APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/4220CBF557904F65
encourage new and repeat business opportunities. This role will
represent customer needs and goals within the organization to ensure
quality with a focus on reliable, profitable growth. Job Duties and
Responsibilities Provide day to day customer service activities -
communication, decision making, problem resolution and basic analysis.
Responds to direct customer service inquiries via multiple channels.
Responds to direct customer pricing inquiries and provide timely sales
quotes. Provides customer support related to the entry, execution, and
management or orders. Responsible to execute the customer engagement
strategy to meet customer expectations, maintain overall service and
ensure a consistent customer experience. Provides customer service
support to internal sales representative group. Identify and escalate
unresolved customer issues, continuous improvement, and new service
opportunities to leadership. Adhere to all applicable laws/regulations,
as well as company policies and procedures. Perform other duties as
required. Minimum Education Bachelor's degree in business
administration, management or related field In lieu of related degree, a
high school degree or GED and additional four (4) years experience in
related area will be accepted Minimum Experience 4+ years of customer
service or related experience Preferred Qualifications: Pay
Transparency: This compensation range is provided as a reasonable
estimate of the current starting salary range for this role across all
potential locations. If this opportunity includes multiple job levels,
the range is a reasonable estimate of the current starting salary for
the lowest level to the current starting salary of the highest level.
Actual starting pay would be determined by experience relative to the
job, market level, pay at the location for this job and other
job-related factors permitted by law. An employee may be eligible for
additional pay, premiums, or bonus potential. The Company offers
eligible employees health, vision and dental insurance, retirement, and
tuition reimbursement. Pay: $17.00 to $20.00 per hour, commensurate on
experience. Role is commission eligible. Additional Details:
Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99
award recipient, recognized as a top employer in Northeast Ohio! We
offer attractive compensation, benefits, and team member development.
Follow Us on LinkedIn EEO Statement: FedEx Custom Critical is an Equal
Opportunity and Affirmative Action Employer of Females, Minorities,
Veterans, and Disabled. If you have a disability and/or you need
assistance in order to apply for a position, please call (877) 314-5191.
EOE, including disability/VETs * APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/4220CBF557904F65
Source : FEDEX CUSTOM CRITICAL INC