Account Coordinator, Servicing - Mission Lane LLC
Nashville, TN
About the Job
Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we're redefining consumer credit for the better. Sound like a mission you can get behind?
We're looking for thoughtful problem-solvers with confident communication skills and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Account Coordinators on the Servicing Team.
This is a full-time, work-from-home position with comprehensive benefits.
You have 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.
We've found that everyone from call-center agents, sales reps, servers, front desk clerks, and customer service professionals from the retail and hospitality industries are well prepared for success in this role. If this sounds like you - and if you're ready to launch a career in the financial technology industry - we'd love to hear from you.
The impact you'll make:
As an Account Coordinator, you'll join the team that is the heart and voice of Mission Lane, helping thousands of customers each day. Day-by-day you'll embody our purpose—enabling financial progress—by serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center.
You'll thrive in this role if you:
- Have 1+ year(s) customer service experience, in any industry.
- Are curious, use good judgment, and can quickly process situations to find solutions.
- Find it easy to connect with others and build rapport.
- Stay calm during conflict and bounce back fast from tough conversations.
- Have excellent verbal and written communication skills.
- Are tech-savvy and comfortable learning new software.
- Embrace feedback, learn fast, and have a growth mindset.
- Adapt well to change and thrive in a fast-paced environment.
Work location:
- This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.
Workspace requirements:
- A private, quiet, and distraction-free space with no interruptions.
- Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
Schedule: In Eastern Time (ET); convert to your local time, as needed
100% attendance required for your first 60 days.
- Training schedule (paid):
- Duration: First 3 weeks
- Monday - Friday 8:30 AM to 5:00 PM Eastern
- Work schedule:
- Monday - Friday 11:30 AM to 8:00 PM Eastern
Compensation & Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:
- Hourly Pay: $18.07
- Wellness Stipend: $100 monthly
- Internet Stipend: $40 monthly
- IT Equipment: Provided for your role during employment
- Paid Time Off: 160 hours annually
- Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time
- Comprehensive Benefits: Health, dental, and vision coverage
- Parental Leave: Paid leave after six months of employment
- Retirement Savings: 401(k) plan with company matching
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
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Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.
Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.