Account Coordinator - Guerlain

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House’s creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature’s most precious wonders: bees, sentinels of the environment and symbol of the House.

Guerlain is part of the LVMH Group.

POSITION OVERVIEW

Responsible for providing on-site retail sales support in the market area assigned. Support is achieved through hands-on selling to customers, continual training and motivation of Beauty Advisors and Selling Specialists, assisting in planning and executing all special event programs, and follow-up training of Beauty Advisors and Selling Specialists.

• Full-time

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Conduct retail sell-thru and execute promotional programs in retail accounts, following HQ direction.
• Recruit, engage, and motivate in-store personnel (Beauty Advisors and Selling Specialists).
• Partner with Education to provide new and ongoing product and sales training to in-store staff, including new programs, suggestive selling techniques, and client registration programs.
• Train at-counter team on selling through overstocks and discontinued items by looking at the stock control book and determining slow selling items or products that are under-performing relative to other accounts.
• Execute visual plans in territory for all generic and promotional events programmed with the account and with Guerlain.
• Responsible for client registration specifics, working with Beauty Advisors, encouraging and assisting in updating the customer files, writing notes and making telephone calls to customers, and for any other administrative service.
• Maintain Guerlain counter image at accounts (e.g., cleanliness, effective use of merchandising units, proper placement of product lines, etc.).
• Monitor the performance of gift with purchase and all sampling programs. Promotional recap forms to be completed and submit to NYO (Sales, Marketing, and Planners) at the end of the promotion.
• Conduct productivity evaluations for all in-store staff in territory on a monthly basis.
• Participate in events as required.
• Conduct all other job-related activities.

SUPERVISION RECEIVED

Account Executive and/or Regional Sales Manager/Director

• 2+ years of prestige beauty sales experience; multi-store sales experience preferred
• Spanish speaker preferred
• Prior experience as Business Manager, Sales, and/or Training
• Excellent written and verbal communication and interpersonal skills
• Achievement oriented
• Solid business acumen and good financial aptitude
• Strong leadership skills
• Multifunctional with strong organizational skills
• Must be able to drive and maintain valid driver’s license
• Deals with confidential information and/or issues using discretion and judgment

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $65k-$75k.