Account Coordinator - EB - AssuredPartners

Part D Advisors, an Accretive Global Company, is hiring in a Processing Center Supervisor in our Dependent Eligibillity Verification department  ! This department perform tasks related helping employers confirm health plan eligibility for dependents currently on their health plan.The Processing Center Supervisor supervises the Processing Center staff while training and mentoring new staffers.   Responsible for providing support services in handling incoming telephone calls, mailings, emails and other forms of electronic communications from our clients and their member’s participants.  Handles vconfidential information that must be entered accurately and appropriately, and then store those documents into our document management systems and proprietary software tools. Effectively handles escalated calls received from Processing Center Level 1 staff.  Ability to identify errors or inconsistencies in the data being entered. Creates the monthly schedule to ensure appropriate staffing levels for current client projects. This position will work our evening shift between the hours of 1:00pm - 8:00pm Monday-Friday.

• Oversees that daily tasks in the processing center are assigned and completed.
• Provides training and mentoring to new staff.
• Creates the monthly schedule with staffers and collaborates with management to ensure appropriate staffing levels based on client timelines and budgets.
• Participates in bi-weekly client calls and updates staff with necessary information.
• Assists with reviewing participant responses and REV portal responses when processing Queue is full.
• Effectively and in a timely manner, handles incoming telephone calls and participant inquiries, as needed. When necessary handles escalated, unusual, or irate callers and provides assurances that their concerns are understood.   
• Assists in preparation and production of client mailings for any printing, stuffing and posting, including mail merging tasks, preparing custom forms and postcards assigning to staff as warranted.
• Assists in obtaining updated addresses when address information is incorrect or incomplete.
• Coordinates the HR Manager review spreadsheet and securely sending to client and tracking the results.
• Coordinating Front Desk coverage
• Reviews Ring Central and REM reports for employee productivity.
• Updates the client Global timeline DEV/REV
• Runs Manager reports/Final notice updates for processing center staff
• Imports scanned images and ensures accuracy
• Adheres to all confidentiality agreements associated with data and documents received, and to exercise the necessary precautions in the communication and use of the data, including confidentiality of conversation with participants.
• Provides regular and reliable input to management, consistently and effectively demonstrates that personal work efforts are aligned with the overall corporate and department objectives.
• Performs other duties as assigned or as business needs are changed or expanded.
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• Desire to learn & grow with us  
• Six months experience as team leader or supervisor in customer service or call center operations.
• Experience multitasking with different software solutions.
• Related college coursework in business or an equivalent work experience preferred. Direct experience weighted more heavily than specif degree achieved.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive hourly rate - $22.00/hr.
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

Grow, with us!

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger.