Account Coordinator - Rockstar

Rockstar is recruiting for a company that delivers technology solutions that increase resident well-being and operational efficiency for senior living communities and post-acute facilities. Helping staff better serve seniors and other vulnerable populations is seen as good business, enabling the company to give back to those who have served us. The company operates by the core values of:

• Compassion - Caring about customers and end users because we are all children and grandchildren.
• Humility - Everyone sweeps the floors. Willingness to serve and do whatever is needed.
• Collaboration - Singing harmony together. The company is at its best when working together.
• Customer Focus - Solving problems for customers and leaving a lasting legacy.
• Flexibility - Wearing many different hats. Flexibility in roles and support of customers.
• Growth - Never settling for good enough. Always working to be and do better.

With visitor/entry management, shift management, printed name badges, automated Google Reviews, and Evacuation Management, the company continues to provide the most innovative and effective visitor and staff management system for its customers.

The Role: A highly motivated and proactive Account Coordinator is being sought to join the team. The Account Coordinator will play a critical role in driving customer engagement by developing strategic account plans and collaborating with Account Managers to execute them effectively. In addition to managing client relationships, the Account Coordinator will identify sales opportunities and implement initiatives to increase feature adoption and overall engagement with the company's solution.

Key Responsibilities:

• Develop and implement comprehensive account plans in collaboration with Account Managers to drive customer engagement and retention.
• Actively engage with clients to understand their needs, challenges, and goals, and collaborate with the Account Management team to identify opportunities for upselling additional features or services.
• Work closely with Account Managers to execute account plans, including coordinating training sessions, providing product demonstrations, and facilitating onboarding for new features.
• Serve as the primary point of contact for client inquiries and escalations, ensuring timely resolution and maintaining high levels of customer satisfaction.
• Monitor client usage patterns and adoption rates of company features, and identify opportunities for improvement or optimization.
• Collect and analyze customer feedback to inform product development and enhance the overall customer experience.
• Prepare reports, presentations, and other materials for client meetings to communicate progress, outcomes, and recommendations.
• Stay informed about industry trends, competitive landscape, and best practices to provide strategic guidance and insights to clients.
• Work to become a key point of contact at the local level for current and prospective corporate customers.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Previous experience in a customer-facing role, preferably in a SaaS-based company or the senior living industry.
• Proven track record of driving customer engagement, retention, and revenue growth.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Passion for providing exceptional service and driving positive customer outcomes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative work environment.
• Meaningful work that makes a positive impact on the senior living industry.

Additional Information:

This role is Hybrid, with onsite work required 3 days/week. While some companies have gone fully remote, the company sees incredible value in being present with each other as a team.

If you are passionate about making a difference in senior living and healthcare, and thrive in a dynamic, customer-centric environment, this exciting opportunity encourages you to apply. The company offers a collaborative and flexible approach to work, empowering career growth while contributing to the well-being of valued customers. Looking forward to hearing from you!

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