Account Collections Coordinator - ARC Group

Account Collection Coordinator
Miramar, Florida (On-Site) 
 
ARC Group is seeking an experienced Account Collections Coordinator to join the team of a Fortune 500 company in Miramar, Florida. This opportunity is with a leader in the hospitality industry, looking for a skilled professional with expertise in collections and managing credit card activities, including disputes and chargebacks. If you thrive in a fast-paced environment and possess strong analytical and communication skills, this could be the perfect role for you.
 
Responsibilities for the Account Collections Coordinator

• Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation for each dispute/chargeback case. Documentation is gathered using AS400 reservations system applications, electronic and paper shipboard records and files, and other automated third-party computer software.
• Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines.
• Maintain organized case files for future reference, follow-up, and support.
• Pursue collection with travel agents and passengers for receivables related to vacation reservations and onboard folio charges that arise from returned checks, credit card chargeback disputes, travel agent commissions, and other unpaid balances.
• Work closely with front-line agents and other departments (i.e., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration in support of collection efforts for unpaid balances.
• Work with outside collection agencies and the internal Legal Department to pursue the collection of unpaid balances.
• Perform ad hoc analyses and processes as requested by management.

 Requirements:

• Associate degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience.
• AS400 environment and experience with JD Edwards or similar accounting system.
• Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent interpersonal, written, and oral communication skills.
• Ability to function in a high-volume environment as well as handle multiple tasks.

 
Would you like to know more about our new opportunity? For immediate consideration, please send your resume directly to D.A. Longhi at dlonghi@arcgonline.com or call him at (904) 289-8828. You can also apply online while viewing all open jobs at www.arcgonline.com.

ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and clients' needs and goals and serving both with integrity and a shared desire to succeed.

ARC Group is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce.

We are a no-fee agency for candidates.