Account Administrator - Carvana

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

 Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the designated manager, the Account Administrator II assists in obtaining required information and helps with the completion of necessary paperwork for sale of vehicles and assists with and performs various administrative and clerical duties relating to the sale for one or more of the following departments: Consignment, Factory, Fleet/Lease or Commercial Account in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. Must know, practice and ensure company policies and procedures and state or federal laws are always followed.

Responsibilities and Duties include but are not limited to the following

Provide excellent customer service
- Make sure customers receive prompt, efficient and courteous attention.
- Maintain a professional appearance, orderly work environment and friendly disposition.
- Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
- Respond in a timely manner to all customer inquiries relating to vehicles and titles.

Specific Responsibilities
- Verify that vehicle information is accurately recorded and numbered for the sale.
- Schedule sale for accounts after completion of necessary pre-sale reconditioning and required paperwork.
- Verify title, bill of sale and VIN number are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred.
- Communicate with the Mechanical Services Shop, Body Shop and Detail Shop for vehicle repairs and post charges to vehicle account in a timely manner.
- Enter condition reports into AMS.
- Review condition report/vehicle for repairs/problems and set work orders in V-Trace for Mechanical and Body Shop.
- Call in orders for Windshield, Dent Demon and other outside vendors.
- Verify the correct repair charges are submitted.
- Review, monitor and ensure compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.
- Set the order of the sale and ensure accurate preparation of contracts.
- Print stickers for sale per OHA guidelines.
- Represent vehicles on the block or attend block with sales representative on sale day.
- Communicate with customer for failed post sale inspections or arbitration.
- Process paperwork and checks following the sale, provide necessary paperwork to customers.
- For vehicle pick-up’s and disposition, schedule vehicles for pick up location.
- Assist in scheduling vehicles online for review. Assist in preparation and processing of post-sale information to managers and customers.
- Assist in maintaining vehicle inventory for vehicle aging and first-in first-out process.
- Maintain knowledge of DMV laws and regulations pertaining to titles.
- Any other duties assigned by the General Manager or designated manager.

Qualifications

- High School Diploma or GED preferred.
- 1 to 2 years of office experience in an auction shop or auction office preferred.
- Effective customer relations, communication and interpersonal skills required.
- Proficiency with Microsoft Office Products required.
- The ability to type.
- Must have organizational skills, be detail oriented with the ability to multi-task.
- Ability to understand and adhere to Company policies in all areas.
- Must be qualified to operate a motor vehicle and possess and maintain a valid driver’s license.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.