Access and Delivery Services Associate - University of Oregon
Eugene, OR
About the Job
Department: Library Access and delivery Services
Classification: Library Technician 2
Appointment Type and Duration: Regular, Ongoing
Salary: 17.59 - 25.74/hour
FTE: 1.0
Review of Applications Begins
December 30, 2024; position open until filled
Special Instructions to Applicants
To ensure consideration, a complete application must include:
1. A current resume/CV.
2. Three (3) professional references with contact information. References will not be contacted until you are notified.
Department Summary
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body while raising average GPAs and test scores for incoming students. The UO’s 295-acre campus features state-of-the art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 157,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.
The University of Oregon Libraries is an essential partner in the University of Oregon’s educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offers many flexible service- and technology-rich environments for our users’ research, learning, and publishing needs.
The UO Libraries’ mission is informing research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries’ strategic design, our values, and our goals at library.uoregon.edu/strategy.
The University of Oregon Libraries is a member of the Big Ten Academic Alliance, the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
Data, Access, Research, & Teaching Services (DARTS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. DARTS encompasses four major areas: Teaching & Liaison Services, Access and Delivery Services, Research & Learning Paces, and the Department of Open Research (DOOR). Services provided include the circulation of collections, collection development and maintenance, information literacy instruction, data services, digital publishing, and public scholarship support. The division also oversees five branch library facilities: the Design Library, the NE Portland Library and Learning Commons, Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology.
The mission of DARTS is to enhance student success, faculty research, and teaching by facilitating access to information resources and specialized research spaces, building collections, providing innovative engagement activities, delivering information, data, and digital literacy teaching and consultation, implementing programs that support the adoption of Open Education Resources (OER) and provision of affordable course materials.
Access and Delivery Services is a department within the DARTS division that works across the Knight, Design, Mathematics, and Oregon Institute of Marine Biology Libraries and Price Science Commons. The mission of Access and Delivery Services is enhancing access to UO Libraries’ resources, facilities, and services, and employees in our department are responsible for opening and closing the libraries, public service, circulation, course reserves, interlibrary loan, physical resource and maintenance, study room stewardship, and public computing.
Position Summary
The UO Libraries seeks a motivated, customer-focused, and technology adept individual to join the Access and Delivery Services Department. Reporting to the Head, Branch Libraries Access Services position, the Access and Delivery Services Associate is responsible for working at one or more of the public service desks, where they explain library service provisions and policies, assist customers with finding and using print and digital materials, and help them obtain materials from our and other libraries. They answer common questions related to library and campus locations and services and address any observed or reported behavior or building use concerns. The Access and Delivery Services Associate also opens and closes library branches as needed, trains and oversees Library Assistants, and shelves, reshelves, moves, and organizes library materials and shelving areas.
Additionally, the Access and Delivery Services Associate participates in various library, university, and professional committees, taskforces, and groups. They contribute to the library’s mission and strategic directions by engaging in professional development opportunities, especially those related to equity, inclusion, accessibility, and social justice.
The ideal candidate will have strong customer service skills and the ability to communicate effectively with a diverse patron base. They should possess organizational skills and attention to detail for maintaining library resources, the ability to work independently and as part of a team, and a commitment to professional development and continuous learning. This position is perfect for individuals who are passionate about library services and eager to contribute to a dynamic and inclusive library environment.
We are aware that some people are less likely to apply for jobs unless they meet every qualification in the job description including the preferred qualifications. We are most interested in finding the best candidate for the job and recognize that a successful candidate may come from a less traditional career trajectory, such as having skills and abilities gained outside a classroom context, or an equivalent skill set. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
The individual in this position spends most of their workday at a computer workstation in a busy office environment or at a public service desk with frequent interruptions. They also carry, retrieve, and lift library material weighing up to 25 lbs. (often to/from overhead), bend, crouch, and stoop, and maneuver book trucks.
Schedule subject to change, anticipated as follows:
During Fall, Winter, and Spring Academic Terms:
Sunday through Thursday 1:00 pm – 10:00 pm
During weeks 1-8 of Summer Term:
Sunday through Thursday 11:00 am – 7:00 pm
Between terms and during weeks 9-12 of Summer Term:
Monday through Friday 10:00 am – 6:00 pm
Minimum Requirements
• 2 years of current library experience (within five years) OR,
• Associates degree (or equivalent 72 quarter hours or 48 semester hours), and 1 year of current experience; OR,
• An equivalent combination of current library experience, training and/or education in related fields;
• AND, proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.
Professional Competencies
• Ability to consistently provide professional customer service.
• Effective communication skills, including in written formats.
• Ability to manage time appropriately and complete assignments with a high degree of accuracy.
• Ability to collaborate effectively with others.
• Ability to think critically and solve problems.
• Ability to adapt to new situations, technologies and processes.
• Ability to work within and foster a diverse work environment.
Preferred Qualifications
• Experience using the Ex Libris Alma/Primo Fulfillment system.
• Experience supervising, overseeing, or leading the work of colleagues or volunteers.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.