Access Control Electronics Technician - Latch
St. Louis, MO 63132
About the Job
Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100 million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect.
Latch is a part of DOOR with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today’s world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app is anchored by the Doorman, an AI assistant that combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app.About the role:
We're looking for a detail-oriented and motivated Access Control Electronics Technician to join our Operations team, you will work under the guidance of our Senior Solutions Engineer. This is an exciting opportunity to join a growing company and contribute to ensuring smooth and efficient device operations for our customers.
Key Responsibilities:
○ Activate and test new devices to ensure full functionality.
○ Update firmware and provision devices to the correct property and access points.
○ Ensure properties and devices are correctly configured in our system.
○ Label devices and boxes with accurate location information to streamline the onsite
installation process.
○ Partner with the Senior Solutions Engineer to ensure installers have everything they
need to execute flawlessly in the field.
Device Returns and Refurbishment (RMA):
○ Receive and inspect returned devices for faults or damages.
○ Assess devices for refurbishment or dismantling for spare parts.
○ Perform necessary repairs and testing to prepare refurbished devices for redeployment.
○ Maintain accurate records of all RMA activities and device statuses.
What We’re Looking For:
○ Knowledge of electronics, troubleshooting, and basic repair techniques.
○ Familiarity with firmware updates, device provisioning, and technical configurations is a plus.
○ Proficiency with labeling and inventory management systems.
Attention to Detail:
○ Meticulous in following processes and documenting activities.
○ Ability to maintain accuracy in configuring and labeling devices.
Team-Oriented:
○ Strong communication skills and ability to collaborate with team members.
○ Commitment to supporting the larger goal of delivering exceptional customer experiences.
Preferred Qualifications:
○ Degree or certification in Electronics Technology, Electrical Engineering Technology,
or a related field from a vocational or technical school.
○ Experience in electronics testing, repairs, or technical support roles.
Joining us means:
- Having teammates all over the world in the US, Argentina, Spain and Romania.
- Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
- Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.
We embrace diversity and strive to create an inclusive environment for all.
Attention Job Seekers: Beware of job scams!
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:
- Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
- Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
- We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
- Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
- We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
- If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.
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