Accela Business Analyst at Synergy America

We are seeking a skilled Accela Business Analyst well-versed in local government planning and permitting software systems, particularly Accela for a contract role in Lawrenceville, GA. This role involves analyzing current business processes, identifying areas for improvement, documenting requirements, and acting as a liaison between business stakeholders and Department of Information Technology Services Accela developers. Proficiency in Accela solution architecture and a solid understanding of planning and permitting operations are essential for effective knowledge transfer and alignment between business needs and technical implementation.

Skills:

• Bachelor’s Degree in Business or IT, or equivalent professional experience.

Preferred Experience:

• 3+ years of experience working as an Accela Business Analyst
• 3+ years of experience creating/developing/managing Accela system solutions
• 3+ years of customer interfacing experience – project oversight, customer presentation
• 3+ years of experience utilizing agile project management methodologies
• Advanced skills in Visio, Excel, PowerPoint, Word, Outlook, Teams, SharePoint, Power BI, Jira

Responsibilities:

• Assist Planning & Development staff with the analysis, design, and implementation of Accela system solutions.
• Collaborate with cross-functional teams to translate business requirements into technical specifications, ensuring alignment between departmental objectives and Accela system capabilities.
• Drive the development of Accela system solutions and actively engage with users to anticipate and identify potential issues, facilitating proactive resolution and minimizing disruptions.
• Collaborate closely with Accela developers to address identified issues promptly and effectively, ensuring smooth system operation and user satisfaction.
• Employ advanced skills in Accela, Visio, Excel, PowerPoint, Word, Outlook, Teams, Power BI, and Jira to facilitate requirements gathering, solution design, documentation, and communication.
• Conduct comprehensive presentations encompassing demonstrations and training sessions to effectively communicate Accela system functionalities, updates, and best practices to stakeholders.
• Provide mentorship and guidance to team members, sharing knowledge and best practices to enhance overall team proficiency and project success.