Academic ASAP Student Engagement Specialist at City of New York

Job Title: Academic ASAP Student Engagement Specialist

Job ID: 28910

Location: LaGuardia Community College

Full/Part Time: Full-Time

Regular/Temporary: Regular

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York/CUNY.  In 2019, LaGuardia served over 30,000 students in pre-college, associate degree, and continuing education programs.  Major areas of study include Health Sciences, STEM, Business and Technology, and Liberal Arts.  Consistent with the diversity of Queens, 56 percent of LaGuardia students are born outside of the United States.  More than half are first-generation college students.  Sixty-nine percent live in Queens; the rest come from Brooklyn and beyond.  Virtually all LaGuardia students are ethnic minorities (88 percent), 58 percent are women, and 31 percent are over the age of 25.  Forty-eight percent of LaGuardia students are Hispanic, making the college a Hispanic-Serving Institution (HSI).  Sixty-six percent of LaGuardia students receive financial aid.  Slightly less than half attend part-time, often because they need to work to support their families.  LaGuardia ranked fifth among U.S. community colleges in economic mobility – moving low-income students into the middle class and beyond – in a 2017 Stanford University study.  For more information about LaGuardia please visit www.laguardia.edu.

Reporting to the ASAP/ACE Associate Director for Recruitment, the ASAP Engagement Specialist will be responsible, but not limited to, the following:

• Work as an integrated, collaborative team member, participating in staff meetings, contributing to working group initiatives mainly related to at-risk populations, and ongoing coordination with team members to support student progress.
• Maintain and update the resource database of social service organizations relevant to the needs of the ASAP student population.
• Assist with outreach to agencies and organizations, both internal and external, to provide referrals outside of program services. 
• Consult and collaborate with program and campus staff to help students access and utilize services available to them through the Office of Student Affairs and plan outreach and support programs.
• Provide student guidance on academic, social, and professional concerns and support the development of educational interventions.
• Develop and disseminate resources for vulnerable populations, including foster care youth.
• Refer students to on and off-campus services, including tutoring, academic counseling, Single Stop, and Fostering College Success Initiative.
• Prepare and present student educational workshops and connect students to campus engagement opportunities such as peer leader clubs, hangout sessions, and social outings.
• Meet with and provide ongoing outreach to students identified as at-risk and among our vulnerable population to monitor their engagement with varied resources and follow up on referrals and outcomes.
• Ensure that the proper documentation of all student data, including contact, referrals, and outcomes, is entered into the Student Engagement Management System (SEMS) or EAB Navigate database accurately and timely.
• Implement an assessment and survey program to evaluate the success of support efforts, outcomes, and best practices.
• Produce reports and provide recommendations to the ASAP | ACE Associate Director for Recruitment concerning successful approaches and ongoing plans to enhance the services provided to our Foster Care and other vulnerable student populations.
• Identify and respond to trends concerning student well-being. 
• Consult with faculty and staff to help assess emergent student crises and provide guidance on identifying and engaging students in distress.
• Participate in trainings and/or workshops to obtain information and skills to increase successful interactions and relationships with students in vulnerable populations. 
• Create and present training and presentations to program staff and the campus community.

QUALIFICATIONS

Bachelor’s degree and four years related experience are required.

PREFERRED QUALIFICATIONS

• Bachelor's Degree in Social Work, Public Policy, Public Administration, Higher Education, Counseling, or a related field is required.
• Minimum of three (3) years of related work experience, preferably in a nonprofit setting and/or higher education.
• Strong understanding of the needs and challenges students from diverse urban backgrounds face.
• Familiarity with mental health and social services resources in the New York City area. 
• Experience working with a large student population, special programs, and/or with a cohort model. 
• Demonstrated ability to work independently and as part of a team within the department with faculty and other administrators.
• Must possess the ability to communicate effectively with students as well as the ability to build rapport and maintain positive, professional relationships with students, staff, and faculty.
• Be a dynamic individual who can provide courteous and accurate customer service to all students, visitors, and the campus community.
• Strong organization, project management, communication, and facilitation skills.
• Ability to maintain accurate and detailed records of student activities.
• Computer skills, particularly Microsoft Office (Access and Excel), and aptitude to learn new systems as needed. 
• CUNYFirst experience is a plus. 
• Experience facilitating outreach efforts is necessary.

CUNY TITLE OVERVIEW

Accelerated Study in Associate Programs (ASAP) helps students earn their college degree as quickly as possible, by removing the financial, academic, and personal obstacles that many students confront. Key ASAP program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and MetroCards for all students. Further information is available at www.cuny.edu/ASAP.

The ASAP Advisor is a member of an integrated College team providing individual academic, career and related support to an assigned group of college students as they progress through the program.

• Delivers comprehensive advisement support services to an assigned group of students through degree completion
• Conducts workshops and group advisement on topics of relevance and interest
• Reviews student progress and tracks student use of academic support services
• Conducts regular outreach to faculty and other college staff as needed to support student success
• Maintains accurate tracking data and notes for each assigned student, recommending appropriate referrals and opportunity programs
• Supports annual recruitment of students
• Organizes periodic special events and programs for students, faculty and staff
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$51,242 - $64,649

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.  We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.  Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title.  Select "Apply Now" and provide the requested information. 

Candidates should provide a resume and cover letter.

CLOSING DATE

September 13th, 2024

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply.  At CUNY, Italian Americans are also included among our protected groups.  Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.