Absence Management Representative - Black Fox
Towson, MD 21204
About the Job
Job Title: Absence Management Representative
Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.
Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.
The candidate must reside within the Washington, D.C., Baltimore, Maryland, and Northern Virginia region.
REPORTS TO: Specialist, Employee Absence Management
EXAMPLES OF DUTIES:
Absence Management Duties:
Responsible for a designated caseload to administer absence management matters, including, but not limited to the Integrated Disability Management (IDM) program, Employee Attendance Monitoring Program (EAMP), COVID-19 leaves matters, and sick leave bank. Provides support for the options process, no call no show matters, and release of positions. Responsible for absence management matters and serving as a backup to others.
Communicates policies, rules, and procedures to employees and supervisors to ensure appropriate reporting and administration of absence management programs.
Assists in the resolution of absence management issues, including confirming pay and benefits status; counseling on payroll coding; and verifying the appropriate use of personal illness leave.
Refers employees to HR case management review, the options process, leave of absence programs, Americans with Disability (ADA) accommodations, and/or the return-to-work program, as needed.
Performs data entry and maintains paper and electronic files for all absence management matters. Creates and maintains case status reports, attends case review meetings, and collaborates with various offices throughout Baltimore County Public Schools to resolve absence management issues.
Workers’ Compensation Duties:
Responsible for a designated caseload to assist in the administration of workers’ compensation cases. Performs data entry, case file set up, initial communications, and maintenance of records. Communicates processes and procedures to employees and supervisors to ensure compliance.
Receives and reviews injury reports and witness statement and submits them to the Third-Party Administrator (TPA) using an online reporting system. Prepares wage statements, payroll credits, and related reports.
Collaborates with various offices to monitor leaves and to ensure appropriate pay status.
General Office Duties:
Assists in developing and revising forms and standard operating procedures.
Serves on various committees and assists with special projects, as needed. Participates in developing and presenting training on various office programs and processes.
Serves as back-up to other representatives and for general office and receptionist duties.
Creates and maintains confidential employee records. Complies with applicable laws and regulations concerning medical information and confidentiality.
Responsible for monitoring various office email inboxes and responding to emails as needed.
Maintains paper and electronic records management system. Ensures recordkeeping is compliant with policies, rules, and records retention/destruction protocols.
Gathers and provides necessary records for hearings and may attend hearings as needed.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education, Training and Experience:
Possession of an associate degree or the completion of 60 or more college credits.
Five years of experience in an administrative capacity, two of which were customer service focused. Administrative experience directly related to human resources, absence management, and/or leave programs.
Note: Othecombinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position, may be considered.
Knowledge, Skills, and Abilities:
Knowledge of office practices and procedures. Knowledge of personal computers and office software packages. Proficient in Microsoft Word, Microsoft Excel, and Outlook.
Skill in maintaining databases, spreadsheets, and logs. Skill in setting up and maintaining filing systems. Skill in gathering and compiling information for reports. Skill in processing documents and transactions. Skill in operating personal computers and related office equipment.
Ability to communicate effectively. Ability to follow rules and regulations. Ability to establish and maintain effective working relationships. Ability to maintain a customer service focus.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
The work of this class is generally sedentary and performed in an office environment. Work includes the operation of office equipment, including personal computers, and occasional limited physical activities.
This class specification defines the types of duties and level of difficulty of work required of positions in this title. It shall not be held to exclude duties not mentioned nor limit the right of management to assign work to employees.
Location:
6901 Charles Street Towson, Maryland, 21204 United States
Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.
Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.
The candidate must reside within the Washington, D.C., Baltimore, Maryland, and Northern Virginia region.
REPORTS TO: Specialist, Employee Absence Management
EXAMPLES OF DUTIES:
Absence Management Duties:
Responsible for a designated caseload to administer absence management matters, including, but not limited to the Integrated Disability Management (IDM) program, Employee Attendance Monitoring Program (EAMP), COVID-19 leaves matters, and sick leave bank. Provides support for the options process, no call no show matters, and release of positions. Responsible for absence management matters and serving as a backup to others.
Communicates policies, rules, and procedures to employees and supervisors to ensure appropriate reporting and administration of absence management programs.
Assists in the resolution of absence management issues, including confirming pay and benefits status; counseling on payroll coding; and verifying the appropriate use of personal illness leave.
Refers employees to HR case management review, the options process, leave of absence programs, Americans with Disability (ADA) accommodations, and/or the return-to-work program, as needed.
Performs data entry and maintains paper and electronic files for all absence management matters. Creates and maintains case status reports, attends case review meetings, and collaborates with various offices throughout Baltimore County Public Schools to resolve absence management issues.
Workers’ Compensation Duties:
Responsible for a designated caseload to assist in the administration of workers’ compensation cases. Performs data entry, case file set up, initial communications, and maintenance of records. Communicates processes and procedures to employees and supervisors to ensure compliance.
Receives and reviews injury reports and witness statement and submits them to the Third-Party Administrator (TPA) using an online reporting system. Prepares wage statements, payroll credits, and related reports.
Collaborates with various offices to monitor leaves and to ensure appropriate pay status.
General Office Duties:
Assists in developing and revising forms and standard operating procedures.
Serves on various committees and assists with special projects, as needed. Participates in developing and presenting training on various office programs and processes.
Serves as back-up to other representatives and for general office and receptionist duties.
Creates and maintains confidential employee records. Complies with applicable laws and regulations concerning medical information and confidentiality.
Responsible for monitoring various office email inboxes and responding to emails as needed.
Maintains paper and electronic records management system. Ensures recordkeeping is compliant with policies, rules, and records retention/destruction protocols.
Gathers and provides necessary records for hearings and may attend hearings as needed.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education, Training and Experience:
Possession of an associate degree or the completion of 60 or more college credits.
Five years of experience in an administrative capacity, two of which were customer service focused. Administrative experience directly related to human resources, absence management, and/or leave programs.
Note: Othecombinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position, may be considered.
Knowledge, Skills, and Abilities:
Knowledge of office practices and procedures. Knowledge of personal computers and office software packages. Proficient in Microsoft Word, Microsoft Excel, and Outlook.
Skill in maintaining databases, spreadsheets, and logs. Skill in setting up and maintaining filing systems. Skill in gathering and compiling information for reports. Skill in processing documents and transactions. Skill in operating personal computers and related office equipment.
Ability to communicate effectively. Ability to follow rules and regulations. Ability to establish and maintain effective working relationships. Ability to maintain a customer service focus.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
The work of this class is generally sedentary and performed in an office environment. Work includes the operation of office equipment, including personal computers, and occasional limited physical activities.
This class specification defines the types of duties and level of difficulty of work required of positions in this title. It shall not be held to exclude duties not mentioned nor limit the right of management to assign work to employees.
Location:
6901 Charles Street Towson, Maryland, 21204 United States
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