ABA Center Administrative Operations Supervisor - A Bridge to Achievement

Teamwork Makes the Dream Work: Lead Our Center Administrative Operations Team!

ABtA is seeking a Center Administrative Operations Supervisor for our Pineville, NC center!

The Center Administrative Operations Supervisor (CAOS)  is responsible for overseeing all administrative processes on site at their assigned location. This includes implementing agency system/procedures and ensuring the center is a structured, sanitized, and organized work environment for all employees, learners and visitors. This position oversees the budget set for their specific location assigned and ensures agency and employees needs are met. This position monitors morale and employee engagement across center activities and events to assist in maintaining a positive work culture.

Who is ABtA?

A Bridge to Achievement is a rapidly growing agency that provides family-centered Applied Behavior Analysis (ABA) services, emphasizing the future of children with ASD and their families. Our expert team of Board Certified Behavior Analysts (BCBAs) and highly trained behavior technicians use evidence-based ABA methods to teach children social, communication, play, cognitive, and self-care skills, while reducing problem behaviors in a variety of settings based on the family needs.

At ABtA, we understand that ASD has a dramatic and lifelong impact on individuals with this diagnosis and their families. We partner with parents to understand their children by identifying their strengths, interests, and learning styles. Using ABA and other evidence-based techniques, our highly-trained clinicians focus on therapies and interventions that use positive reinforcement to teach the children we support to reach their full potential. We then integrate our services in a variety of settings striving to create the most effective learning experience and promote positive change across all aspects of the lives of the children we serve and their families.

Why should you choose a career with ABtA?

Our unique organizational approach to our administrative processes allows those familiar with the ABA or ASD field an opportunity to expand their (or switch to!) non-clinical career. By joining the ABtA Admin Department, you will help contribute to the overall success of our learners, centers, and agency through the integral job duties listed below.

ESSENTIAL FUNCTIONS:

• Lead, supervise and train center administrative specialists by providing guidance, mentorship, and strategic feedback to ensure individual department success and quality
• Implements administrative procedures to ensure the center is a structured, safe, and sanitized work environment for  all employees, visitors and learners. 
• Reviews feedback provided to the administrative department and collaborates with supervisors on policy updates as needed 
• Mediates conversations between employees, learners, and/or visitors to identify solution oriented updates to processes and maintain a positive working environment 
• Plans and implements any ABtA social, staff or community event to encourage attendance and maintain morale 
• Ensures that all administrative staff are following clinical recommendation, policies or procedures to ensure learner safety 
• Manages inventory and purchases center supplies and employee appreciation gifts as needed under a set budget
• Develops and monitors monthly admin schedule to ensures adequate center support staff are scheduled, may assist with ratio as needed 
• Assists with making operational decisions during center emergencies (e.g. weather, illness, power outages, etc).
• Coordinates with outside vendors (construction and maintenance team/property managers, mailmen, delivery drivers, cleaners, etc) to gather quotes or proposals for building needs
  

Requirements

Qualifications Requirements:

• Bachelor's degree in psychology, social work, human services, healthcare administration or relevant field preferred 
• Minimum of one year of experience in a supervisory role required 
• Minimum of one to three years of overall experience within a related human services field (IDD/DD, ABA, etc) required, ABA field preferred
• Criminal background check, health care registry check, and drug test.

Knowledge, Skills and Abilities:

• Individual with a commitment to fostering employee engagement & retention across all practices 
• Demonstrated commitment to upholding ethical standards and promoting a positive workplace culture characterized by fairness, respect, & inclusivity.
• Ability to work effectively and stay solution oriented within a fast paced, changing environment
• A collaborative supervisor style with a proven ability to work effectively cross-functionally within all levels in the organization and lead a high functioning team 
• Strong proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and G Suite.
• Proven organizational skills through strong time management and excellent attention to detail 
• Ability to facilitate constructive dialogue, mediate conflicts, and negotiate mutually beneficial outcomes.
• Problem-solving skills to address issues and challenges related to administrative operations.
• Knowledge of administrative procedures, policies, and systems.
  

Physical Demands

• Must be able to observe and move with children in their natural environments (e.g. ABtA center, home, school and/or outside or in community) 
• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity 
• Must be able to perform the following gross motor activities: 
• Climbing (e.g. upon playground equipment) 
• Bending over (e.g. to assist child with writing or pick up reinforcers off ground) 
• Squatting (e.g. to assist child putting on shoes) 
• Running (e.g. running through a sprinkler with a child) 
• Carrying (e.g. teaching materials, toys, art supplies) up to 15lbs 
• Must be able to perform the following fine motor activities: 
• Pincer grasp (e.g. manipulation of teaching PECS icons) 
• Writing (ex. Filling out paper form with a pencil or pen) 
• Using scissors and various craft supplies 
• Grasping objects (e.g. keys, door knobs, etc)
• Twisting of hands/wrist or fingers (e.g. Tying Shoes, fastening a button, using a zipper, etc) 
• Must be able to demonstrate working and playing with children; must be able to sit on floor on ground and move easily in this capacity 
• Must be able to lift children up to 50lbs
• Must be able to utilize safe non-violent crisis intervention techniques with program participants of all ages (raising arms above head to block, stepping back, reaching behind shoulders, etc) 
• Must be able to teach and assist with toileting skills. (eg. changing diapers, lifting on an off toilet) 
• While performing the duties of this job the employee is regularly required to operate a computer, telephone, tablet and keyboard 
• Travel Required up to 25%

Benefits

Benefits for All ABtA Employees:

• Exceptional and Competitive Wages
• Paid Time Off (PTO)
• Paid Holidays
• Paid Self Care Time
• Amazing Employee Assistance Program (EAP) for all employees (plus their partners and dependents) which includes counseling services, financial services, legal services, discounts and more!
• Flexible Schedules
• 401k Retirement Plan with a company match
• Healthcare Insurance Options (Medical, Dental, Vision and Life)
• Ancillary Insurance Options through Aflac (STD, LTD, and more!)
• Flexible Spending Account (FSA) for medical expenses and dependent care expenses
• Mileage Reimbursement & Paid Drive Time Policies
• Initial and Ongoing Paid Training and Supervision
• Opportunities for Career Advancement
• Performance and Promotion Raises
• Agency social events
• Agency laptop provided, and choice of Agency Phone or Phone Stipend
• Exceptional benefits for our BTs (because our BTs deserve it!)- Happy BTs: Happy learners, happy parents and happy BCBAs!
• Our BTs have a consistent (30+) hours policy
• RBT Certification Program for New Behavior Technicians in the Field
• Tuition Discounts, Supervision, Mentorship, and a formal Trainee Program for Employees Seeking Their BCBA Certification
• They get paid drive time AND mileage reimbursement policy
• They get exceptional pay!
• They get full benefits (401(k) with company match, health insurance, etc.)
• They have PTO, paid holidays, AND Paid Self care
• We have career growth opportunities for BTs and trainees, including a formal trainee program

Compensation Range:

• $50,000-$55,000