AAA Tag and Title Clerk (In-Store Customer Service and Sales) - AAA Mid Atlantic

Join Us Today!

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longerapply now and take the next step towards a rewarding career!

Work-Life Balance:

• No Sundays: Enjoy a consistent schedule with no work on Sundays.

• Convenient Hours: With store hours Monday, Tuesday, Wednesday, and Friday, 8:30AM to 5:00PM, Thursday, 8:30AM to 6:00PM and Saturday, 8:30AM to 4:30PM ; 37.5 Hour Work Week

• Paid Holidays: Celebrate eight paid holidays throughout the year.

• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.

• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

• Competitive Compensation: Based on experience and location.

• Monthly Incentive Plan: Drive your success with a monthly incentive plan tailored to reward your individual performance.

• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.

• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

What You'll Do:

As a Tag & Title Clerk, you'll play a vital role in delivering exceptional service to our members while promoting AAA products and services. Your responsibilities will include:

• Efficient Application Processing: Process drivers license and vehicle registration applications

• Expert Guidance: Answer and provide guidance to public inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.

• Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.

• Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Minimum Qualifications:

• Sales Savvy: Bring a minimum of one (1) year of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.

• Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.

• Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.

• Notary Public: Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.

• Training Proficiency: Ability to successfully complete all required training workshops provided for Title Service Agents.

• High School Diploma/GED: A minimum educational requirement to join our team.

• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

• Preferred Experience: Working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work.

For Pennsylvania employees:

• Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.

• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.

• Ability to successfully complete the Advance Agent Services Training course every two (2) years.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service