A&H UW Operations Team Leader - American International Group

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

Line of Business

The Accident and Health (A&H) division proudly provides a diversified array of products to their corporate clients and tailors specialty products for niche markets including Basic and Voluntary AD&D, Critical Illness, Occupational Accident, Out of Province/Out of Country Medical, and Business Travel Insurance.

About the role

Reporting to the Field Service Unit Operations Manager, the Team Lead role is at the core of our continued success and AIG’s leading position in the Insurance marketplace. AIG continues to lead the way in developing insurance solutions that address the exposures of companies and embodies a tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world.

What you need to know:

• Manage a team of Underwriting Assistants
• Contribute to and/or lead transformational projects and strategic initiatives
• Establish and maintain strong customer relationships with Underwriters, Sales Reps, and external customers
• Contribute to monthly reporting and strategy development
• Drive a culture of continuous improvement by streamlining daily processes, SOP creation and modernization
• Answer requests/inquiries from clients, both internal and external
• Assist with Quality Assurance distribution and department reviews
• Provide training and knowledge syncs to peers
• Provide input for system robotics, processing updates, and testing
• Provide key inputs critical to the development of marketing materials
• Undertake ongoing compliance and regulatory training as required
• Participate in various ad-hoc projects as needed

What we are looking for:

• Prior leadership/management experience preferred
• 1+ years of experience or knowledge of A&H products is a plus
• Strong aptitude of systems and PC applications (Windows, Outlook, MSWord, Excel and database administration, web-based applications)
• Excellent written and verbal communication skills with both internal and external customers
• Excellent organizational, interpersonal and administrative skills
• Proven quality in the area of attention to detail
• Good problem- solving ability
• Flexibility and initiative
• Ability to handle/prioritize large workload
• Ability to work independently to meet deadlines, as well as in a team-oriented approach to accomplish results
• College/University degree an asset

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG PC Global Services, Inc.