Workforce and Education Manager - Daybreak

WORKFORCE DEVELOPMENT and EDUCATION MANAGER SUMMARY:

The Workforce Development and Education Manager will lead the workforce development and education program, as well as Lindy's job training program, to ensure the effective and efficient delivery of direct care services. This role is responsible for maintaining compliance with the standards set by Daybreak, the Board of Directors, funding sources, CARF, and other accrediting bodies by performing the following duties:

WORKFORCE DEVELOPMENT & EDUCATION MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Serve as a career coach to help clients explore their interests, develop skills and goals in alignment with the Housing First for Youth model. Formulate individualized strategies to help clients achieve these goals.

Connect clients with potential employers, maintain communication with all parties until employment is secured. Conduct community outreach to build strong connections with employers and the broader community.

Assist clients in accessing community-based resources, governmental benefits, and other support systems.

Advise, inspire, and empower youth to achieve self-sufficiency and financial stability.

Oversee Lindy's training program, ensuring training plans are developed, tracked, and tailored to each client's needs. Hold weekly conferences with each trainee and act as a resource for skills development.

Develop and lead workshops participating in career development events that enhance client job-readiness.

Record and report progress metrics and success rates, compiling data for workforce and education program improvement.

Recruit, train and manage volunteers who provide mentorship, skills training, data entry, and employment follow-up.

Manage hiring, retention, and performance reviews for Workforce Development/Education Coaches and Lindy's staff. Conduct ongoing supervision and support staff development.

Research and gather information for additional funding opportunities, reporting on program outcomes to support grant applications and program growth.

Develop and manage a database of employers and/or industry representatives, maintaining regular communication through appropriate channels.

Maintains expertise in programming strategies and curriculum development to effectively lead Workforce Development/Education coaches and Lindy's staff in supporting youth employment and self-sufficiency goals.

Motivate and support Workforce Development/Education coaches and Lindy's staff to achieve productivity/billing standards, ensuring timely documentation in Care Logic.

Assign caseloads to Workforce Development/Education coaches for youth engaging in employment services.

Oversee Lindy's daily food menu, food inventory, receiving, storage, and product rotation, ensuring compliance with health and food safety standards. Approve expense vouchers related to Lindy's program.

Ensures implementation of training program and curriculum to youth placed in Lindy's program.

Collaborate with Daybreak's programs to address client needs and support programming within the work environment.

Achieve a minimum of 32 hours of monthly productivity by providing individual and group services. Ensure timely completion of documentation within 72 hours, per agency standards.

Responsible for the communication to staff of requirements of from funding sources, CARF accreditation, and other agency standards.

Provides timely documentation of training program outcomes to support grant applications and reporting needs.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Any other duties or projects assigned by the COO

GENERAL DAYBREAK DUTIES:

Assumes an advocacy and leadership role which exemplifies the belief in the potential of the client.

Recognizes and accepts agency service limitations when serving youth and helps his/her direct service staff to understand and accept those limitations.

Ensures all duties set by agency's guidelines and programs policies and procedures are completed on time and as assigned.

Meets regularly with Supervisor to discuss programing and client's progress.

Notifies other Managers of potential or real client emergencies including criminal activities, high risk behavior, mental health emergencies, health emergencies or other activities that impact safety, security, and public relations.

Models professional behavior and actively contributes in a positive manner and demonstrates constructive positive problem-solving strategies and openness to others' opinions

Refrains from engaging in dual-relationships or any other ethical boundary with clients to ensure and protect client's rights and consults with supervisor when there might be a risk of these situations.

Refrains from engaging in negative or counterproductive behaviors and attitudes and strives to keep the well-being of co-workers and clients at the forefront.

Demonstrate appreciation, understanding and trust in the work of his/her colleagues

Attends training/agency meetings, as scheduled. Responsible for completing all required trainings needed to comply with Daybreak policy. Maintains appropriate in-service training hours by attending conferences, workshops, and training that are relevant to the job description and assignment tasks.

Adheres to and upholds agency's Mission, policies and procedures and maintain and contribute to positive customer relations-both internally and externally (clients, staff, vendors, donors.)

Attends All-Staff meetings each year

Drives Daybreak vehicles, when necessary.

SUPERVISORY RESPONSIBILITES:

Develop corrective action plans for Workforce Development/Education coaches Employment and Lindy's employees who are deficient in one or more of the following:

a. Documentation and other paperwork associated with job functions.

b. Behaviors that contribute to acceptable job performance.

Provides supervision to their staff, including:

Ø Participates in selection/hiring process.

Ø Provides agency and job specific Orientation and training for new employees.

Ø Reviews and approves time sheets, Leave Request, and other personnel related forms.

Ø Evaluates performance, provides feedback, and monitors trainings/certifications to ensure staff competencies are evidenced by documentation in personnel files.

Ø Directs and supervises employees in accordance with agency policies, procedures, and applicable laws.

Ensures staff attendance at all required in-services, trainings, and mandatory meetings.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor's degree preferred, from a four-year college or university, or a 2-year degree with 2 years post-graduation experience. Three years of managerial experience. Four years work experience with at-risk populations and job training programs preferred.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to interact appropriately and positively with young people; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as measurement, probability, and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:

Ability to define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables; ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS:

COMPETENCIES-SKILLS AND ABILITIES:

Valid Ohio Driver's License

Safe driving record per Motor Vehicle Record check

Current automobile insurance coverage

Current CPR/FA Certification

Good verbal and written communication skills

Computer skills

Time Management skills

Coordination skills

Manual Dexterity

Leadership skills

Ability to communicate with peers, supervisor, administrative staff, and Board of Trustees effectively and professionally

OTHER QUALIFICATIONS:

Reliable vehicle

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk, reach with hands and arms, and taste or smell. The employee is occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.