Wireless Support Engineer at Presidio

Presidio is seeking a Contract Wireless Support Engineer for their client in NYC. This is a Hybrid opportunity.

Presidio is seeking a Wireless Support Engineer to assist Wireless refresh effort to replace Cisco 8540 Wireless controllers with 9800 Series Controllers in various environments, including enterprise networks in the coming year.

Responsibilities:

• Set up wireless access points (APs), VLANs, SSIDs, policies, and security settings.
• Implement advanced features like RF management, guest access, and seamless roaming.
• Work on migrating our users from AirOS to IOS controller platform.
• Provide daily support post migration i.e Diagnose and resolve issues related to wireless networks, such as connectivity problems, performance degradation, and interference.
• Optimize the network's performance using the features available in the Cisco.
• Apply patches and software upgrades to ensure the controllers are running the latest and most secure versions.
• Adhere to our Change Management Process to schedule maintenance windows for implementation.
• Perform backup and restore functions to maintain network integrity.
• Configure security protocols like WPA2/WPA3, 802.1X, and other encryption methods to ensure wireless network security.
• Implement security features like rogue AP detection and containment.
• Document configurations, topologies, and troubleshooting steps for future reference.
• Provide reports on wireless network performance and suggestions for improvements.
• Work with other network engineers, IT staff, and business units to ensure the wireless network meets the needs of the organization.
• Provide support to other departments and users when wireless network issues arise.