Wingstop Shift Leader - 001774 - Danville (Danville, IL) - Wing Stop
Danville, IL
About the Job
The Shift Leader supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major component of this position.
PRIMARY DUTIES
- Performs all tasks and responsibilities of a Wingstop crew member.
- Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Trains newer or less experienced crew members in their tasks and responsibilities.
- Practices inventory control standards.
- Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
- Open and/or close the Restaurant and meet required work hours.
- Manage and motivate the crewmembers.
- Assemble and package orders according to the Wingstop standard.
- Assist all other positions when necessary.
- Assist in keeping kitchen clean throughout the shift.
- Ensure that all crewmembers are health safety conscious at all times.
- Resolve customer issues with efficiency and a good attitude.
- Be sure the store is clean at closing. Represent and promote the Wingstop brand.
- Promote the Wingstop Brand and uphold the mandatory operating requirements.
- Enforce the Wingstop uniform and jewelry policy.
- Ensure that each guest has a positive, long lasting impression of the Wingstop experience.
Source : Wing Stop