Windows Desktop Support - APR Consulting

An aerospace client is looking for Windows Desktop Support primarily focusing on desktop Windows administration support and off-net environment compliance activities.

Location: Clearfield, UT 84015 (Onsite)

Position: Windows Desktop Support

Pay Rate: $31.28/hr. on W2

Duration: 12 months or longer

Responsibilities

• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
• Instruct users in the use of personal computers as the primary controller for manufacturing tools and machinery.
• Perform root cause analysis for complex issues and document technical solutions
• Provide any technical support above and beyond the Tier1/2 support vendor.
• Provide Windows systems management.
• Monitors ticket queues to ensure SLAs are met
• Work with software vendors to support third-party applications.
• Provides off-net environment support
• Investigate information, network, and communications needs of users.

Basic Qualifications:

• US Citizenship is required.
• Minimum 5 years of Windows desktop support experience
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Strong troubleshooting abilities
• Familiarity with manufacturing operations, hardware, software, etc.
• Experience in Active Directory configuring user and computer accounts
• Good understanding of networking principles (such as the OSI model) .
• Proficiency in remote administration and troubleshooting of desktop PCs
• Understanding of Enterprise-level storage concepts.
• Ability to lift equipment weighing up to 40 pounds.
• Ability to work independently; appropriately escalate issues and roadblocks to leadership.
• Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.
• Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.
• Masters’ unfamiliar information, tasks, and situations quickly and effectively.
• Excellent communication skills, written and verbal.
• Ability to manage multiple priorities and time-sensitive mission critical needs.
• Customer and detail oriented and possess good decision-making ability.

Preferred Skills:

• Experience using ServiceNow in an enterprise environment
• 2 years of Windows desktop support experience in an enterprise environment (>1000 end points)
• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
• CompTIA A+, Network+, and/or Security+ certification
• Associate or bachelor’s degree in relevant discipline.
• Experience supporting manufacturing operations, hardware, software, etc.
• Familiar with OT/ICS segregation principles
• Experience with support for OT/ICS environments

About our client

Our client is a world leader and premier innovator in aerospace, with over 100,000 top-talent employees providing the most advanced products and technologies in the industry. With numerous awards and recognitions, they offer continuous growth, learning, and development for their employees.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!