Wellness Medical Assistant - The South Bend Clinic

Department: Family Medicine  *In-Office Position*

Location: Granger Campus, 52500 Fir Road, Granger, IN 46530

Hours: Full Time; 40 Hours: Monday - Friday: 8:00 am - 5:00 pm

Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Daily pay.
• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Pet health coverage
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• 3-Year Vested 401(k)

• Annual Wellness Visits

  • Conduct initial and subsequent Annual Wellness Visits (AWVs) for patients in the office, ensuring compliance with Medicare guidelines.
  • Perform patient health risk assessments and document findings in the electronic health record (EHR).
  • Provide personalized health education based on assessment results.

• Preventive and Quality Care

  • Educate patients on age-appropriate screenings, vaccines, and other preventive care measures.
  • Assist in identifying and addressing gaps in care to meet quality measures, such as HEDIS and other value-based metrics.
  • Monitor and follow up on overdue screenings and chronic disease management goals.

• Care Coordination

  • Collaborate with providers to coordinate disease management plans and promote effective patient care.
  • Facilitate patient referrals and ensure accurate documentation and follow-through.

• Administrative Duties

  • Process and follow up on medical prior authorizations for medications, tests, and procedures.
  • Manage incoming and outgoing referrals, ensuring proper communication and tracking.
  • Maintain accurate patient records and documentation per organizational policies.

• Patient Education

  • Provide guidance and educational resources to patients regarding chronic disease management, lifestyle modifications, and preventative care.
  • Engage patients in discussions to empower their active participation in their healthcare journey.

• Other Responsibilities

  • Participate in continuous learning and training to stay updated on wellness visit guidelines, quality measures, and practice protocols.
  • Collaborate with the clinical team to improve workflows and optimize patient care delivery.
  • Assist with other duties as assigned to support the practice.

• Completion of a Medical Assistant program (certification preferred but not required).
• Experience performing Annual Wellness Visits or willingness to learn.
• Will train on Medicare guidelines, preventive care measures, and quality initiatives (e.g., HEDIS).
• Strong organizational skills and attention to detail.
• Ability to effectively communicate with patients and providers.
• Proficiency in electronic health records (EHR) systems.