Virtual Desktop Infrastructure Engineer - Federal Reserve Bank (FRB)

Company

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Location: #LI-Hybrid

About the Role:

Currently, the National IT End User Services Group is seeking a self-motivated, versatile Desktop Virtualization Engineer to be located in Dallas, TX. The Desktop Virtualization Engineer is responsible for the end-to-end design and engineering lifecycle of virtual computing products and services running on Windows desktop OS. The successful candidate will ensure end user solutions are designed and built to meet and exceed approved business use cases. This person will provide technical subject matter expertise to other engineering teams, application delivery and operational support groups.

You Will:

• Translates technical and business requirements into Enterprise level designs, validates in a test lab environment, publishes findings and provides knowledge transfer internally.
• Provides technical leadership and serves as the technical point of contact for assigned projects.
• Participates in design sessions, assessment, analysis and troubleshooting.
• Assists in design of practical and cost effective solutions and services that meet customer requirements.
• Supports operational teams with technical subject matter expertise.
• Assists with knowledge transfer to internal engineering and operational peers.
• Researches new technologies, services and products and work with appropriate engineering teams to evaluate their applicability.
• Provides advanced technical support and guidance for troubleshooting incidents.
• Coordinates with vendors and National IT End User Services Operations team to resolve Tier 3 issues.
• Coordinates and manages technical pilot and production projects including scheduling, resource identification, and making recommendations based on testing results.
• Documents solutions to complex technical problems.
• Develops automation to replace/simplify daily operational tasks.
• Recommends procedures, controls and business continuity plans to mitigate risks and prevent recurring issues.
• Develops and documents complex scripts to be utilized for automation of the virtual desktop infrastructure.

You Have:

• Bachelor’s degree in Computer Science or Management Information Systems.
• Three years of work experience with VMware Horizon View. VMware Certified Professional certification or higher preferred.
• Agile, Six Sigma, Scrum Product Owner, ITIL Foundation certifications preferred; Microsoft Certified Systems Engineer (MCSE) preferred.
• Proven track record of delivering technology services and products, and success in establishing regional and global relationships with other technology groups.
• Knowledge of and experience with planning and executing a software platform change with minimal disruption of service to the client.
• Comfortable with tools and mechanisms for distributing new or enhanced software across the organization's software infrastructure; processes and practices for executing a hardware platform change with minimal disruption in service to the client.
• Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.
• Demonstrates understanding of troubleshooting techniques and tools. Ability to proactively recognize and resolve unique technical issues.
• Experience creating Enterprise level architectures that are focused on core technologies and include cloud-based service offerings.
• Capable of troubleshooting infrastructure and client issues; use of Application delivery technologies such as Remote App, App volumes, and App-V.
• Knowledge of hypervisors, networking technologies, storage subsystems, as it pertains to integrate into an overall VDI solution.
• Skilled in Scripting, Automation of Installation, planning, directing, and documenting significant technical initiatives.
• Equivalent education and or experience may be substituted for any of the above.

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation, holidays, and volunteer hours; flexible work environment
• Generously subsidized public transportation and free parking
• Annual tuition reimbursement
• Professional development programs, training and conferences
• And more…

Notes:

This position may be filled at various levels based on candidate's qualifications as determined by the department.

Applicants must be eligible to work in the U.S and the role is not available for sponsorship.

This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process. 

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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