Veterinary Receptionist - Pine Woods Animal Hospital - Western Veterinary Partners

Pine Woods Animal Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible, full-time position, with 6 hour and 10 hour shifts and availability needed Monday-Friday, and 1-2 Saturdays per month.

Full-time benefits and compensation:

• Competitive Compensation: $18 - $23/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• 401k options
• Paid time off
• Personal pet discounts
• Great team culture
• Life insurance and disability
• Employee Assistance Program
• Career growth potential
• And more!

Required qualifications and skillset:

• 1-3 of client service experience
• Previous veterinary experience is preferred
• Proficiency in the following skills:
  • Client service and communication
  • Welcoming and discharging patients
  • Collaboration with other team members
  • Managing phone lines
  • Booking appointments
  • Setting up new clients and patients
  • Over-the-counter sales
  • Financial transactions
  • General front desk duties (email, faxing, filing, etc.)
  • Ensuring that the reception area of the hospital is always clean and presentable
  • Attention to detail and awareness of surroundings, noticing areas of need within the practice

More about us!

At Pine Woods Animal Hospital, our seven doctor team believes in treating all patients as if they were our own pets, and giving them the love, attention and care that your pets deserve. We are proud to offer a fear free environment that will help your pets feel comfortable at their appointments. Our educated, experienced staff provides a variety of services including preventative care, diagnostics and treatment for your sick or injured pets, acupuncture, physical rehabilitation therapy and more.