Veterinary Receptionist - Medford Animal Hospital - Western Veterinary Partners

Medford Animal Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time benefits and compensation:

• Compensation: $17.50 - $19.50/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• PTO

Minimum qualifications and skillset:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Client service, communication, and education
  • Welcoming and discharging patients
  • Managing multiple phone lines
  • Booking appointments and scheduling
  • General hospital cleaning
  • Cornerstone experience is a plus!

The Medford culture:

Medford Animal Hospital, located in Medford, Oregon, is committed to providing exceptional veterinary care for pets in a modern and welcoming environment. With a team of experienced veterinarians and compassionate staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Medford Animal Hospital prioritizes the health and well-being of pets while nurturing strong bonds with their owners. Trusted by the local community, they strive to ensure that every pet receives the highest standard of care and attention.

If you’re an experienced technician looking to join an incredible team, apply today!