Veterinary Receptionist - Mission Veterinary Partners

Overview

Strong Village Veterinary Hospital has an opportunity for a

Veterinary Receptionist!

A Livonia vet from Strong Village Veterinary Center can provide you and your pet with compassionate and comprehensive veterinary care. At our facility, we are dedicated to helping animals live a long and happy life. Our staff will provide your pet with the proper attention and treatment they need to be healthy.

We are a locally owned and operated animal hospital that was established in 1968, and we have been assisting local pet owners in the area for over 40 years. From surgical procedures to laser therapy, the team at Strong Veterinary Hospital has the right knowledge and experience required to give your pet the quality care it deserves.

Location: 29212 Five Mile Rd. Livonia, MI 48154

Shift Details: This is a full-time position (30+hours/week), working Monday - Friday with rotating Saturday's. Hospital is open M-Sa start times will be as early as 7:45am leaving time could be as late at 7pm. One to Two Saturdays a month.

Pay Range: $12.00 - $16.00/hour (based on experience)

What We Are Looking For: Strong customer service skills and the ability to multi task. The ideal candidate

should be knowledgeable about vaccine schedules, commonly used veterinary medications and preventatives, and common veterinary tests. They must enjoy interacting with clients, maintain a positive attitude, and consistently bring their best effort every day. Hospital Highlights: Our facility is equipped with state-of-the-art medical technology, including ultrasound, CT scan, digital X-rays, and cold laser therapy. We also house a dental specialty service. We pride ourselves on fostering a fun, collaborative team environment and are always exploring new ways to grow and expand our services.

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.

• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.

• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.

• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.

• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.

• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.

• Verify the eligibility of clients with charge accounts.

• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.

• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.

• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).

• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.

• Must have excellent spelling and grammar.

• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.

• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.

• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.