Veterinary Client Care Specialist - AscendVets - Standard

Lakeland Animal Clinic is a member of AscendVets. AscendVets is a privately owned veterinary practice group located in Central Florida. Our vision stems from our core values:

Fearless. Innovation. Gratitude. Humility. Transcend

Our mission is to develop people personally and professionally to achieve their goals in veterinary medicine. As a veterinary innovator, AscendVets values each team member’s potential by assisting with their educational and professional development. Throughout the years, our training specialists have created customized, interactive educational courses to aid in career advancement within the organization.

Together with our team of veterinarians and skilled professionals, we hope to inspire candidates to pursue knowledge, gain experience and become leaders in strengthening the human-animal bond.

The Veterinary Client Care Specialist provides the first impression and serves a vital role by assisting clients and their pets. This multifaceted position, team members use their problem-solving skills to effectively guide the clients experience through multi-tasking and superior customer service.

Veterinary Client Care Specialists have the opportunity to earn $14.00 to $16.00 per hour depending on experience.

Strategic Focus

• Build sustainable relationships and trust with clients through open and interactive communication
• Participate in month team training courses
• Assisting the veterinary team as needed
• Maintain a professional, clean, and organized work environment

Tactical Focus

• Greets clients and patients in a friendly and professional manner demonstrating poise and natural effort, quickly attending to client needs
• Administrative duties such as medical record-keeping, process payments and schedule appointments
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives; follow up to ensure resolution

• Responsibilities
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Keep records of client interactions, process payments, schedule appointments
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage clients

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development