VP of Programmable Voice - CLevelCrossing

Posted on
Oct 08, 2020

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Because you belong at Twilio.
The Who, What, Why and Where
At Twilio, our mission is to power the future of communications! We believe that communication should be at the heart of every product and customer experience. With our rapid scale we are seeking a Vice President to lead our Programmable Voice business, one of our largest and fastest growing businesses. The VP leads the business success of the product. You will directly lead the product management and engineering teams, while working closely with Marketing, Sales, and Finance, among others, to fuel customer growth, new customer acquisition and launching new products to unlock new markets.

Who?

Twilio is looking for a leader who lives the Twilio Magic and has:

1. A demonstrated track record running a fast growing $300MM SaaS business
2. 15 years of hands-on leadership experience within product management, engineering and go-to-market teams
3. 5 years experience with products in the real-time media, telecommunications or corporate telecom (e.g. contact center) space
4. Experience leading global teams in a high-growth technology company
5. Experience building and launching complex platforms at scale and providing product direction to meet customer needs
6. 5 years of experience running a significant P&L
7. Highly analytical skills with the ability to translate between strategic business decisions and their quantitative implications
8. Experience with meeting (and exceeding) business targets such as revenue, pipeline, growth, etc.
9. Detail-orientation with great organizational skills, good with ambiguity and ability to distill complex issues into structured frameworks and concrete action plans
10. Excellent communication and interpersonal skills, ability to be personable yet persistent
11. Results-oriented and comfortable working in a fast-paced environment with minimal mentorship

What?

As VP of Programmable Voice, you will live the Twilio Magic values:

1. BE AN OWNER & BE BOLD: Own a full P&L. Working with supporting functions to continuously analyze, and act on business performance. Build an annual plan and execute on it to a quarterly cadence with week-by-week monitoring. Be a thought leader and strong partner to the executive team and your peers on the extended leadership team.
2. WEAR THE CUSTOMER’S SHOES & DRAW THE OWL: Wear our customers shoes by being the executive owner for the product in front of customers. The buck stops with you. Establish lasting relationships with our key customers and develop new relationships with emerging customers who will lead us to new market opportunities. Identify new areas for strategic investments, including M&A.
3. WRITE IT DOWN: Define the 5 year strategy for Programmable Voice, the CPaaS leader and category defining product, and one of Twilio’s largest revenue generators
4. BE INCLUSIVE: Build diverse teams and seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all
5. EMPOWER OTHERS: Partner with go-to-market to align on a marketing and sales plan that delivers the pipeline and bookings needed to reach our top-line goals

Why?

The Programmable Voice platform reaches more than 2 million global developers daily and every month billions of voice calls are made on our platform. We are in the middle of an incredible transformation of communications. Both consumers and businesses are changing how they communicate using new methods that are at the same time more delightful and much more powerful. Twilio is at the center of this, and the Voice platform is writing the script for how we drive that transformation.

Twilio is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly outstanding; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our Denver or San Francisco office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones! No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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