Transportation/Aviation Quality Program Manager at US Tech Solutions
Phoenix, AZ
About the Job
Job Title: Transportation/Aviation Quality Program Manager
Location: Phoenix AZ 85034 (Onsite in Hybrid model)
Duration: 05+ months contract
Job Description:
- This role will support the development and execution of our Roadside Assistance Quality Program, a key operational pillar that supports the Client driver.
- This team works within Operations as a Program manager to develop, review, and improve the Roadside program.
- This role requires close collaboration with various stakeholders including but not limited to Engineering, Product, Vendors, Project Managers, and Vendor Managers.
Responsibilities:
- Create and manage the Quality Programs and work in close partnerships with vendor partners and key Client stakeholders continually to improve quality.
- Work to identify areas of opportunity within the Quality program, striving for continual improvement in the team’s ability to effectively resolve Customer and driver issues.
- Track and report on all Roadside Assistance Quality metrics.
- Oversee agent quality triage in partnership with vendor teams.
- Work with relevant stakeholders on improvements to training and Standard Operating Procedures as identified through Quality reviews.
- Ensure effective implementation by the vendor quality team ensuring consistency of standards and scoring implementation.
- Ongoing improvement of quality strategy
- Create quality dashboards and report out quality insights to cross functional teams to drive improvement.
- Various PgM tasks related to process development, optimization, ad hoc work creating docs, presentations, spreadsheets.
- Conduct triage and provide insights to product and engineering teams to identify tooling gaps or bugs.
Mandatory Skills:
- BA/BS degree or equivalent practical experience
- 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
- 5+ year experience managing Quality Programs
- Superb data driven leadership and communication skills.
Top 3 Daily Responsibilities:
- 5+ years’ experience working in Quality, Operations, Technology, Logistics, Transportation and/or aviation industries.
- 5+ year experience managing Quality Programs
- Superb data driven leadership and communication skills.
Education:
- BA/BS degree or equivalent practical experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Arjun Prakash
Email: arjunp@ustechsolutionsinc.com
Internal Reference Id: 24-07350