Training Developer IV at ITProFound

Training Developer IV

Work Type: Remote
Duration: 18 Months
Start Date: 02/01/2025
Address: 3990 Fairview Industrial Drive SE  
Salem, Oregon    97032

**This position is approved for remote work. Remote onboarding will be required for the first day.

Description

The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Oregon Department of Human Services (ODHS). OIS provides the technology systems and services that support more than 18,000 OHA and ODHS agency staff at local offices and facilities around the state. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health.        

OIS seeks an experienced Training Developer IV with expertise in working with COTS or SAS Solution Providers developing training plans and materials in the Benefits Management industry.

This will work towards transitioning OEBB and PEBB Members and the State and Entity system administrators who serve them.

Scope:

The Contractor's Key Person under this WOC will participate in setting the strategic direction and implementing the training plan and materials to support OEBB and PEBB programmatic and administrative functions. Contractor’s Key Person will provide expertise in the planning efforts to identify and modernize the agency’s training materials and training tools. The Training Developer IV will facilitate the conversion of strategies to actions and identify ways to optimize the agency’s training and transition approach.

The Training Developer IV will play a critical role in managing the Solution Providers delivery of training plan and materials for the new benefits management system (BMS.) Contractor’s Key Person will provide expertise in solving training material creation and delivery to State and Entities Admins. 

Tasks:

Contractor’s Key Person shall:

• Benefits Management Systems (BMS) Training
• BMS Training: Manage Solution Provider development and Subject Matter Experts (SMEs) input of new BMS training plan and materials.
• BMS Process Changes: Identify changes to processes with the new BMS, create a change log for these process changes, and develop training materials for these new processes for staff and partners.
• Develop a training implementation plan for the roll out of the new BMS system.
• Lead and coordinate new BMS training at all levels.

Required skills and experience:

• 3-years’ experience as a Training and Transition Analyst.
• Experience developing training plans and materials.
• Experience managing a COTS or SAS solution provider in the development of training plans and materials.
• Experience with Benefits Management Systems preferred.
• Adobe Photoshop (1-3 years’ experience)
• Windows 9x/2000/XP/NT/Vista/7 (4-6 years experience)
• Mac OS (4-6 years experience)
• Adobe Acrobat (1-3 years experience)
• Communication skills both verbal and written (7-9 years experience)
• Learning ability (10+ years experience)
• Team work (10+ years experience)
• Presentation skills (10+ years experience)
• Project management (4-6 years experience)
• Microsoft Office (10+ years experience)

• In addition, the ideal candidate will have skills and experience in:
• Excellent presentation development and delivery skill
• Proficient with Microsoft Teams or similar collaborative tools

Activities:

• Design and develop/ modify all assigned training materials, including business process workshop materials.
• Manage the design and organization of a ‘computer lab’ (sandbox or training environment).
• Develop and/ or modify any needed instructor aids for use in classroom training and/ or ‘computer lab’ setting.
• Deliver Core-CT training to end-users.
• Evaluate end user competency of the system after attending training.
• Conduct remedial or make-up training sessions, as required.
• Work with the programming/ test team leads to ensure training manuals are updated appropriately with changes.