CRM-SIS Application Administrator - New York Institute of Technology

Overview

New York Institute of Technology's six schools and colleges offer undergraduate, graduate, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.

The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 112,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

The CRM/SIS Application Administrator plays a crucial role in supporting the university's student success efforts by overseeing the management, customization, and optimization of Slate, our Customer Relationship Management (CRM) system used for student engagement; and PeopleSoft, our Student Information System (SIS).  This position requires a skilled and detail-oriented professional with a strong technical aptitude, a deep understanding of student support services and operations, and the ability to collaborate effectively with various stakeholders.

Responsibilities

• Serve as the day-to-day system administrator and technical liaison for the Slate CRM system for student success; manage and maintain the Slate CRM system, ensuring data accuracy, integrity, and security; oversee all data imports and integrations with the SIS and other external systems; customize and configure Slate workflows, forms, and processes to align with the university's student success requirements; collaborate and share best practices with Slate CRM admins in Admissions.
• Serve as a member of the SIS application support team supporting the PeopleSoft SIS, Slate CRM and other enterprise-level applications and technologies; ensure these enterprise systems and applications are kept up to date; regularly monitor services for current and emerging application issues, release dependencies and security patches; create applications, write queries, manage self-service applications and communication tools.
• Provide training and support on the effective use of PeopleSoft SIS, Slate CRM and other student-related systems; troubleshoot issues and offer guidance to ensure a smooth user experience; develop training materials, user guides, and FAQs for CRM/SIS users.
• Create and maintain custom reports and complex queries; analyze data to identify areas for improvement; develop and maintain dashboards for real-time insights.
• Collaborate with various stakeholders to develop and implement communication strategies that align with organizational goals; set up automated email campaigns, notifications and reminders in support of outreach efforts.
• Create and maintain documentation for workflows and processing and the data integration between the CRM/SIS and other systems.
• Ensure the security and integrity of data entered into the Slate CRM system and PeopleSoft SIS through assessment and quality control reviews, and audits, following all university data governance and privacy policies.
• Work collaboratively to evaluate the impact of available upgrades, patches, and/or new system requests on customized or home-grown forms, jobs, processes or 3rd party systems (peripheral or add-on); work with relevant staff to plan for required adjustments.
• Assist management in the planning, investigation, budgeting, development and implementation of new technologies and services to meet changing needs of the academic community.
• Stay abreast of evolving technology trends and best practices in student information systems; clearly communicate opportunities and/or threats to supervisor and senior IT management.
• Perform other duties as needed by the department and defined by the supervisor.

Qualifications

• Bachelor’s degree with an emphasis on quantitative skills (information technology, computer science, web development, or related field of study). Significant work experience would be considered in lieu of degree requirement.
• A minimum of 5 years relevant experience in an admissions or student success office with at least 2 years’ experience as a Technolutions Slate CRM administrator (preferred) or a similar education CRM required; familiarity with PeopleSoft SIS desired.
• Proficiency with SQL, systems/technology integrations, database applications, programming/scripting, HTML, XML, and other web technologies.
• Knowledge of office technology including word processing, spreadsheet and digital communication.
• Experience with data management, data analysis and reporting.
• Demonstrated skills in the use of cross-platform information management through integrated and relational databases and vendor software.
• Ability to exercise discretion and independent judgment to leverage technology for data-informed decisions in complex situations.
• Excellent interpersonal, written, and communication skills.
• Must possess a high degree of proficiency and integrity relative to information security as well as broad knowledge of applicable data security/privacy practices and laws.
• Ability to handle multiple tasks in a fast-paced, team-oriented environment and to prioritize workloads according to volume, urgency, etc.
• Detail-oriented, with a commitment to delivering high-quality results within established timelines and a proven record of testing, proofing, and creating documentation.
• Team player with excellent consulting skills and a fun but professional presence required.
• Demonstrated ability to work effectively with students, faculty, and staff from a variety of diverse backgrounds in support of a welcoming and inclusive environment.
• Ability to work nights, weekends and holidays on an as-needed basis is required.

This position can be considered for a hybrid/remote position with flexibility of working remotely and in our NYC or Old Westbury offices as in line with New York Tech remote work policy.

New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of  generous paid time off, holidays, tuition remission, and retirement plans with employer contributions.

New York Institute of Technology is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Other Information

In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer.

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