Test Administrator - TNBR Careers

The overall purpose of this job is to assist in developing, administering and maintaining the Testing Center Program, which includes administering, scoring and reporting information regarding standardized tests, in-house tests, and high school equ...

Title:  Test Administrator

Department: Academic Testing

Number of Positions: 1

Classification: 3/On-Campus

Type of Appointment: Full-Time

Position Summary: The overall purpose of this job is to assist in developing, administering and maintaining the Testing Center Program, which includes administering, scoring and reporting information regarding standardized tests, in-house tests, and high school equivalency exams. Responsibilities also include day-to-day support and/or management of the HV Testing Center and managing standardized testing programs, including Certiport, CLEP, HESI, HiSET, Kryterion, DSST, Correspondence Testing etc.

Essential Functions:

77% Testing Center Operation

1. Staff the Academic Testing Center/Office as required.  
2. Monitor e-mail/phone and respond to testing requests/questions. Print dynamic forms, correspondence or PSCC test materials received by e-mail and forward to the Testing Center files.  
3. Administer in-house and standardized exams per written and verbal instructions.
4. Follow all Testing Center policies/procedures for test administration. 
5. File new and completed exams. 
6. Assist instructors with test pick-up.  
7. Prepare an Incident/Test Irregularities Report to document irregularities, testing discrepancies, or dishonesty and forward report and copies of pertinent materials to faculty and Test Director. 
8. Collaborate with faculty regarding test revisions, availability of tests, and guidelines and testing options for various tests. 
9. Successfully complete requirements necessary to achieve certification to administer a number of standardized exams, such as CLEP, DSST, Pearson-Vue and HISET.  
10. Maintain an optimal testing environment that adheres to college, standardized and National College Testing (NCTA) standards. 
11. Maintain security and accountability before, during, and after testing in compliance with established procedures.  
12. Assist with the intercampus test transfer system.  

20% Test Program Management

1. Collaborate/communicate effectively with Test Director, other Test Administrators, and other testing staff regarding improving/changing testing operations, staffing, and updating of testing policies/procedures. 
2. Update Quickstarts for testing programs.  Assist with managing correspondence testing and standardized testing programs (CLEP, DSST, HESI, HiSET, Kryterion, etc.) as assigned, including establishing test dates. 
3. Monitor the TutorTrac System and ensure Check In/Out is as efficient as possible. 

3% Other

1. Report all IT/Computer problems to the Helpdesk and provide any assistance as required. 
2. Order supplies needed for testing. 
3. Other duties as assigned.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: Administer tests within the established guidelines. No security violations. 95% of tests administered without errors (correct exams, no misfiling’s/lost tests, complaints, etc.). Student and faculty satisfaction survey must result in 95% or better satisfaction rate.  

Job Requirements: 

Bachelor’s Degree and two years of experience required, or an Associate’s Degree and three years of experience required. Certification training and testing must be completed prior to administering tests that require such certification (HiSET, CLEP, HESI, etc.). 

Experience with the use of computer equipment and knowledge of office related skills.

Part-time work experience is calculated at 50% credit of full-time work experience.

Additional Skills & Abilities: Communication, decision-making, program management, computer usage, customer service

Complexity & Creativity: Must know the departments’ responsibilities and scope of influence on all customers involved. Employee must read and follow Administrator Manuals/Quickstarts for all testing programs. Also, an understanding of all incoming non PSCC exams and the policies of those schools/companies. Constant review of procedures and guidelines is required in order to maintain a vibrant operation, keep up-to-date with technology and maintain testing protocols. Must be able to prioritize and multi-task. Must be able to remain calm and work efficiently during high volume times.

Magnitude of Impact: Normally impact is within 1 to 48 hours, depending on the delivery of the exam, paper or computer. Those impacted may include instructors, students, the college administration, testing companies, other colleges/businesses, etc. Director will be the first to address issues and it goes up the chain of command from there. 

Responsibility for Accuracy: Any error while giving exams could affect student success. Typical errors include: failing to allow students to use necessary items, giving a student the wrong exam, misfiling an exam, etc. More serious type errors could result in a lawsuit, loss of testing program or financial penalty for lost materials. Errors are usually caught by the employee or instructor. 

Nature of Contacts: College administration, faculty, staff and students; TBR TN-E program representatives; community members; high school representatives, other colleges in state and out; other testing program representatives (e.g., CLEP, DSST, CERTIPORT); etc.  To provide or get information, to discuss and seek understanding, to persuade, to negotiate and resolve conflicts. To provide test results to other schools, obtain payments. To answer questions, resolve testing and computer problems, request test materials, clarify scheduling, and determine testing-related needs. 

Judgement and Decisions: Employee makes day-to-day operational decisions. Policies and procedures must be adhered to for the department regarding all aspects of testing, management of test appointments, security of tests, and administration of exams. Some departmental policies are developed or recommended by testing personnel involved with the exams and discussed and approved as a department.  Test Center Procedural Manuals (general and by site) are available to assist with establishing testing center protocol developed and/or approved by the Testing Director. The Procedural Manual is used to assist in the training of Testing Center personnel. 

Constantly working with student and faculty to meet their testing needs while maintaining a fair and secure testing environment. This can be challenging when students are emotional about their testing and passing a course. Calmly and effectively prioritizing during high traffic hours is a must.  

Physical Demands: 

• Lifting (5-30 pounds) 
• Standing/walking 
• Visual/auditory monitoring of tests - constant 

Full-time Employment Benefits:

 • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if  enrolled in health plan

 • Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

 • Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

 • Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to apply.

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