Territory Manager - Riverstone Logistics

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Territory Manager manages multiple logistical operations associated with delivery of customer merchandise and ensure all deliveries are completed within established time frame. This position will travel between client locations in their assigned territory to ensure client deliverables are consistently met.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Manage logistical operations associated with delivery of customer merchandise
• Use route planning software to create efficient delivery routes
• Provide information for contract carriers performing delivery services
• Resolve customer, vendor, and residential consumer issues throughout the day
• Identify problem areas to improve operational efficiencies
• Ensure that all deliveries are completed within established time frame
• Confirm contract carriers complying with contract and industry expectations
• Allocate and request additional resources as needed
• Exercise independent judgement with respect to operational needs
• Develop and mentor staff to reach goals, train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Overseeing the supervision of up to 5 direct reports within the region
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, and addressing complaints/resolving problems
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution
• Recruit motor carriers and delivery contractors
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in business or related field preferred, but not required
• Regional travel requirement
• Exceptional verbal and written communication skills
• Must have very strong time management skills
• Be able to prioritize multiple tasks at the same time effectively
• Bilingual is preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and manipulate various objects. Occasionally the employee will be expected to move boxes and manipulate objects in various directions. This position may require extended work hours and travel.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.