Tenant Services Coordinator - Commercial - Harbor Group Management

Job Title: Tenant Services Coordinator

Division: Commercial

Supervisor: Property Manager

Status : Non -Exempt

JOB SUMMARY: Responsible for handling the day-to-day interaction with the various tenant contacts including answering the phones and corresponding via email. Position maintains office organization, enters and tracks tenant work orders and performs various administrative duties for the management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: These include the following but are not limited to the job specifications. Harbor Group Management Company may require additional duties or job functions that can be performed safely.

• Interact with building tenants, contractors, vendors, and staff via phone, email, and in person.
• Interface with tenants through building request system.
• Perform general secretarial and office functions, utilizing Word and Excel to develop documents, letters, and forms and maintain and update spreadsheets.
• Maintain files, inventory, and office equipment.
• Process mail, UPS, FedEx.
• Schedule appointments, site visits, parking, and conference rooms.
• Coordinate tenant appreciation events and create tenant newsletters.
• Support accounting by coding invoices, data input, and preparing backups.
• Coordinate construction scheduling and tenant moves.
• Maintain tenant databases and tracked insurance requirements.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma plus five years of experience in administrative office support, or equivalent combination of education and experience.
• Experience or familiarity with commercial real estate preferred.
• Professional attitude and appearance and superior customer service skills.
• Outstanding verbal and written communication and ability to handle multiple projects at once.
• Strong attention to detail and proficiency with Microsoft Office Suite (Word, Excel, Outlook).

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement

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