Telecommunications Account Agent - Bilingual Preferred - SSM Services, inc

The Bilingual Telecommunications Account Agent will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. For the The Bilingual Telecommunications Account Agent, we are seeking a dynamic early career professional in search of an access point to a management career in the sales, marketing, and/or consulting industries.

This Entry Level position will work with a group of seasoned sales and marketing professionals. Qualifying customer leads created by the clients we represent and finalizing sales with our direct marketing tactics. The ideal Bilingual Telecommunications Account Agent is competitive, energetic, passionate, and aggressive in their pursuit of excellence. Successful Bilingual Telecommunications Account Agents will be considered for advancement to higher-level management positions within the organization. We offer a fast-paced work environment, competitive compensation, and the opportunity to work in one of the hottest start-ups in the Miami area.

Essential Job Duties of the Bilingual Telecommunications Account Agent:

• Handles in-person customer inquiries with the highest degree of empathy and professionalism
• Required to handle emails, inbound or outbound telephonic contacts.
• Provides first call resolution to customers before escalation.
• Working in one or multiple skill sets over various customer contact channels.
• Provides customer information and narratives to the appropriate department for processing.

Minimum Skill Requirements of the Bilingual Telecommunications Account Agent:

• Must have excellent listening, verbal, and written communication skills.
• High school graduate/equivalent.
• Minimum 6 months of customer service or call center experience preferred
• Strong interpersonal skills.
• Works well independently or in a team environment.
• Ability to type 35 words per minute.
• Awareness and understanding of various call center related software.
• Experience with Microsoft Office applications.
• Demonstrate the ability to handle and resolve complaints

Characteristics We Are Seeking in our next Bilingual Telecommunications Account Agent:

• Passion for customer service: Ability and desire to help both internal and external customers no matter how big or small the problem. Willingness to assist customers from the first interaction until the customer has completed the enrollment or service
• Strong Analytical skills: Problem-solving and continuous improvement mentality, Ability to solve practical problems and deal with a variety of concrete variables
• Strong Communication skills (written and verbal): Speaks and writes clearly. Maintains a high standard in all forms of communication, including email. Can prepare and present information for a diverse audience including customers, management, and outside vendors.

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