Technology Support Specialist - Brookfield Properties

Location



Dallas - 2121 N Pearl Street, Suite 1210



Business




For many, logistics are about order, organization, and orchestration. But at Brookfield Properties, we believe they can be so much more. It’s why our logistics solutions are imaginative. Ingenious. Inspiring. No matter the challenge, we deliver a fresh, personalized approach for our customers that never compromises on quality, efficiency, or security. Because where others see obstacles, we see opportunities.




If you're ready to be a part of our team, we encourage you to apply.




Job Description




We Are Brookfield Properties:


Our logistics business is a vertically integrated portfolio of 164M square feet across a footprint spanning five continents. We don't just build and manage buildings. We develop the hubs of commerce that connect people and goods globally – places that are the backbone of an ever-evolving supply chain. We're elevating the logistics business as we envision – and then deliver – the world's most forward-thinking properties, creating spaces where people, businesses, and communities thrive.




The Technical Support Specialist is the face of Technology Services, providing first-line support to end users. Excellent communication and interpersonal skills, combined with advanced technical skills, are essential to this role. In addition to incident logging, resolution, and ownership, the Technical Support Specialist will collaborate with regional and global team members to maintain and improve the end user IT experience for all Brookfield staff. Specifically, the technician will ensure our Executive C-Suite members’ issues are resolved in a timely manner.




Provides level 1.5 / 2 technical support and service for daily end user computer operations and project efforts in a complex computing environment. They support a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN/RSA token, video conference, software, and basic network support. The technician works with direct team members and Brookfield’s clients and contributes to continuously improve the end user experience. The role will be based on site in Dallas, TX and may require working during non-business hours and on weekends.




Role & Responsibilities:




+ Provides exceptional deskside and remote support to Brookfield users, with a focus on the firm’s Executive members


+ Owns and follows up on IT support requests and problem tickets until user confirms resolution


+ Enters incidents and requests into ServiceNow to ensure accurate tracking of end user issues.


+ Strong experience of video conferencing and collaboration tools, Microsoft Teams


+ Provides installation, configuration, maintenance, and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals


+ Works on complex, confidential assignments.


+ Owns project execution on behalf of the Deskside team, ensures documentation is accurate, updates are provided to management and inventory/completion tracked successfully


+ Ensures past incidents and resolutions are documented appropriately according to knowledge management standards


+ Positively represents Brookfield Technology Services with professionalism in all interactions


+ Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution


+ Collaborates with other team members to provide efficient, full-service support


+ Participates in testing new desktop technologies and software


+ Technician must maintain professionalism, good attitude, and appropriate behavior with all users and vendors


+ Technician will provide customer technical education, and support high level technical problems


+ Excellent verbal and written communication skills.


+ Assists, encourages, and serves as a backup to other team members






Your Qualifications:



+ 2-5 years of related experience, with 2 years minimum supporting C-Suite Executives preferred


+ Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience


+ Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows desktop operating systems and software


+ Strong and effective customer relationship management skills and process/practice experience


+ Experience working with third-party service provider service delivery execution and business governance


+ Experience with ServiceNow ticketing system preferred, but not required


+ Familiarity with ITIL Methodology


+ Knowledge of Desktop Project execution and ownership


+ Proficient with the following technologies: Windows 10 & 11, iOS, Android OS, Microsoft Office (O365), Internet Browsers, Local Account Management, nstalls and Removals, Registry, Command Line, Service Management Systems and System Management Tools, Windows Auto Pilot, MFA and Cisco VPN or other remote connectivity solutions


+ Proficient with the following hardware: Desktop / Laptop, iPad/iPhone, Android Phones/Devices, Printers, Cisco Video Conferencing Equipment, Cisco Phones/Poly hones


+ Knowledge of wide area networks, TCP/IP, and home networking


+ Understands the importance and is vigilant with Cybersecurity matters


+ Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion


+ Professionalism - candidate maintains composure and integrity while providing timely support to end users


+ Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve





Your Career @ Brookfield Properties:


At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people. We take pride in knowing that 70% of our employees have more than 5 years of tenure.




End your job search and find your career today, at Brookfield Properties.




Why Brookfield Properties?


We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.





We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.





#BPUS



At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 395 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.