Technical Writer/Documentation Engineer - Invictus International Consulting, LLC

Title: UC/VoIP Technician

Location: National Capital Region or Colorado Springs, CO

Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph

Job Details:

• Provide live event support
• Video Conference Scheduling
• Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
• Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
• Creating & managing user accounts
• Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
• Escalate IT issues to Tier 3 (UC Engineering) when needed
• Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
• Manage hardware in all stages including unpacking and setup of end user devices
• Resolve IT incidents from cradle to grave, working closely with engineering teams and other JWAN Contractor Stakeholders when IT issues require Tier 3 escalation or have external dependencies
• Install application software on end user device workstations via scripted install packages
• Inventory management of UC deployed software and end user devices
• Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfill new requests
• Identify and execute process improvements and other enhancements that improve operational efficiency

Requirements:

• Bachelor's degree
• Experience working in a DoD or Intelligence Community Environment
• Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
• COVID-19: This position requires contractor personnel to attest to being fully vaccinated or, if not fully vaccinated, provide weekly testing results if located at facilities in medium and high community levels; weekly testing is not required for individuals located at facilities at low community levels; based on rates measured by the CDC, those located at facilities in counties with high community levels must always wear a mask; Masks are not required for all those located at facilities at low and medium community levels

Equal Opportunity Employer/Veteran/Disabled