Technical Support Specialist - ManageXR

Today, companies are using VR and AR (XR) to change the way people learn, work, and play. Enterprises are using XR to train employees more effectively; doctors are using XR to reduce chronic pain and improve physical therapy; and schools are using XR to overhaul the learning experience.

ManageXR is the core infrastructure that enables organizations to scale their XR initiatives. Without our tools, running a large operation with hundreds or thousands of headsets is impossible. At ManageXR, we’re supporting some of the largest XR deployments in the world and helping define how this technology is adopted.

Join us as we shape the future of VR/AR and help solve problems alongside our customers as they pioneer what’s possible with immersive technology.

Want to learn more? Check out our website or our story for more details about our customers and the pain points we solve.

Your Role: Technical Support Specialist

What you’ll be doing:

• Customer Support Excellence: Deliver clear, concise, and friendly communication through our support channels, ensuring timely and effective resolution of customer inquiries.
• Product Expertise: Gain a comprehensive understanding of ManageXR’s platform and its applications, becoming a trusted resource for customers navigating XR hardware, software, and enterprise IT challenges.
• Customer Advocacy: Act as a bridge between customers and internal teams, capturing feedback and reporting insights to Product and Engineering to influence feature development and improve ManageXR.
• Technical Troubleshooting: Test, validate, and document sophisticated customer issues and bug reports, which may require collaboration with more senior-level team members.
• Sales Collaboration: Support the Sales team by providing technical insights during calls with potential and existing customers, addressing concerns, and demonstrating ManageXR’s value.

Why This Role Matters 

Exceptional customer support sets us apart in the market. With a CSAT score of 99% over the past two years, our support team is at the heart of our success, ensuring customers can confidently manage their large-scale XR deployments. As the first point of contact, you’ll play a critical role in shaping customer experiences, championing their needs, and helping us continuously improve our product.

What skills and experience you need:

• Customer success and enterprise IT support experience
• Adaptability and drive to thrive with an early stage team.

What we would love to see:

• 2+ years of customer support experience at a SaaS company
• Experience working with Enterprise customers to help resolve complex technical issues.
• Excitement for the growth of the VR/AR industry and the impact ManageXR will have.

Job details:

• Salary: $75k – $85k • No Equity
• Location: San Francisco, California (Hybrid - 3 days in office, 2 days WFH)
• Benefits: Unlimited PTO, 401k, great healthcare + dental + vision insurance
• Perks: Your very own VR headsets, frequent offsites, professional development stipend, and more

Why Join ManageXR?

The business is good. ManageXR is a venture-backed company with real traction. We recently closed a $4M Series Seed, and our product is used by hundreds of companies and thousands of devices around the world.

The market is exciting. The XR industry is new and growing fast. We’re a core part of the infrastructure that will ensure this technology brings significant positive impact to the world. 

The team is small. You matter - come grow with us.

What is it like to work at ManageXR?

Here are some things you can expect while working at ManageXR:

• ?? Great teammates. Smart, thoughtful, and quick to smile, our team is made of people who like to work together.
• ?? Ownership of your work. We're looking for teammates, not employees. This means that you're responsible for helping us succeed, not just doing what you're told.
• ?? Interesting problems to solve. Managing thousands of devices around the world isn't easy.
• ?? Efficient meetings. We don't like to waste each other's time.
• ?? Weekly game sessions. Everyone on the team gets a VR headset and we play games together every Friday. We promise we won't get too upset if you win.
• ?? Frequent off-site adventures. Annual company retreat, weekly in-office social events, and at least monthly company hosted post-work activities. Yes, lots of these involve games too!

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.