Technical Support Specialist - Apex Systems

Job#: 2040275

Job Description:

Apex Systems is hiring now in Eagan, MN for a Technical Support Specialist. This individual will join a team that supports the maintenaince and technical side of industrial dishwashers. For immediate consideration, send your updated resume to Krystyna at [email protected].
Weekly Pay & Benefits!
Location: Eagan, MN - hybrid opportunity
Contract: 6 months, contract to hire
Pay: $23-$24/hr
The Technical Support Specialist is a member of the Equipment & Product Technical Support (EPTS) located in Eagan, MN. As a member of the EPTS team, you are responsible for provision of technical support with emphasis in one of clients Core Competencies to provide technical support to clients field sales and service organization. In addition, you are responsible for providing training to customers and team staff, completion of special projects including editing I&O manuals, writing articles for the Tech Digest, preparing training materials, developing relationships with machine manufacturers and regulatory authorities, and supporting projects for divisional research & development and marketing groups.  As a member of the EPTS team you will as serve on system development and quality improvement teams. 
 
This position contributes to the effectiveness and productivity of the client Sales and Service organization through the safe, accurate and efficient delivery of technical information needed to serve clients customers.  This position delivers service to cross-divisional corporate sales and service forces across North America, including phone, video, email and on-site consultation with field associates and customers on more complex issues.  The position will also actively contribute to new systems development, training materials development, training of EPTS team, and resolution of product and equipment quality problems. 
 
Main Responsibilities:

• Providing telephone, video call, email, Chatter and other means of warewashing and water filtration/softening technical support to the client Sales and Service organization.
• Routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all Call Center staff members for at least one client Core Competency.
• Contribution to new systems development, launch and quality improvement teams.
• Where required, provide on-site technical support and problem solving.
• Prompt preparation and special reports, and transfer of follow-up information via email, US mail or phone.
• Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
• Compose technical support literature such as SOPs, Technical Service Bulletins, and Technical Digest articles.
• Represent  client as a tour host at R&D, and on corporate account informational visits to customer locations, as needed
• Completion of special project assignments.
• Development of training materials, and training of phone room staff.

Duties:                                                                                               % Time

• Call center support via phone, email, video or other                    70%
• Follow-up communications and consultation                                15%
• Special projects and team participation                                         10%
• Training materials development and staff training                          5%

Basic Qualifications:

• Bachelor’s degree OR equivalent work experience is acceptable. 
• Minimum of 3 years work experience in a technical role such as client Territory Manager, client Route Manager, Electrical, Plumbing, Electronics, Lab Technician, Chemistry, Microbiology, Food Sanitation

Preferred Qualifications:

• Demonstrated thorough knowledge of electrical wiring, and plumbing
• Demonstrated strong written and oral communication skills
• Demonstrated attention to detail and problem-solving skills
• Demonstrated knowledge of clients cleaning and sanitation products, and advance knowledge of clients equipment design, function and installation procedures
• Self-Motivated, able to work proactively and independently in a fast-paced environment
• Experience with client or competitive warewashing, cleaning and sanitation product line sales or service organization.  Typical candidates would have performed as a field service technician for client, an equipment manufacturer or as Sales Representatives for a technically oriented company.

For immediate consideration, send your updated resume to Krystyna at [email protected].
 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.