Technical Support Specialist - Ageatia Technology Consultancy Services
Baltimore, MD
About the Job
JOB Title: Technical Support Specialist - Hiring Now!! 5+ Roles to be filled IMMEDIATELY!!!
Job Description:
How will you do it
* The person will be on call every Saturday and Sunday to support the weekend shift
Description: The primary focus of someone working in an IT Support position is ensuring that a company? employees can use software and hardware to complete their daily tasks. Common Support job duties include:
* Answering employee questions regarding technical issues.
* Gathering and analyzing data to diagnose problems with computer systems.
* Changing configurations, settings, and permissions to fix computer issues.
* Generating sign in for new hires during the onboarding process.
* Updating employees on the status of their service requests.
* Logging all service requests and updating requests as needed.
* Installs, modifies, and makes minor repairs to computer hardware and software systems.
* Maintains system functionality by testing computer components.
* Installs, modifies, and makes minor repairs to computer hardware and software systems.
* Resolves technical support requests representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
* Maintains system functionality by testing computer components.
What we look for
* Associate?s degree or above in computer science, information systems, or related field.
* Prior experience working on a Helpdesk, in IT, or similar technical function.
* Strong understanding of computer systems, mobile devices, and other tech products.
* Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
* Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
* Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.
* Customer-service focus.
* Collaborative mindset.
* A process improvement mindset.
* The ability to communicate technical information in an accessible manner to non-technical employees.
* Basic knowledge of networking principles and operating systems.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
Preferred
* A bachelor?s degree in Information Technology, Computer Science, or a related field.
* Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.
Job Description:
How will you do it
* The person will be on call every Saturday and Sunday to support the weekend shift
Description: The primary focus of someone working in an IT Support position is ensuring that a company? employees can use software and hardware to complete their daily tasks. Common Support job duties include:
* Answering employee questions regarding technical issues.
* Gathering and analyzing data to diagnose problems with computer systems.
* Changing configurations, settings, and permissions to fix computer issues.
* Generating sign in for new hires during the onboarding process.
* Updating employees on the status of their service requests.
* Logging all service requests and updating requests as needed.
* Installs, modifies, and makes minor repairs to computer hardware and software systems.
* Maintains system functionality by testing computer components.
* Installs, modifies, and makes minor repairs to computer hardware and software systems.
* Resolves technical support requests representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
* Maintains system functionality by testing computer components.
What we look for
* Associate?s degree or above in computer science, information systems, or related field.
* Prior experience working on a Helpdesk, in IT, or similar technical function.
* Strong understanding of computer systems, mobile devices, and other tech products.
* Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
* Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
* Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.
* Customer-service focus.
* Collaborative mindset.
* A process improvement mindset.
* The ability to communicate technical information in an accessible manner to non-technical employees.
* Basic knowledge of networking principles and operating systems.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
Preferred
* A bachelor?s degree in Information Technology, Computer Science, or a related field.
* Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.
Source : Ageatia Technology Consultancy Services