Technical Support Engineer - Seegrid

Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

Reporting to the Manager of Technical Services, our Technical Support Engineers are the backbone of Seegrid that provide exceptional support and timely resolutions. You will provide remote support to the robotic powered industrial vehicles installed at customer sites across North America.

ONE TEAM - This role gives you the opportunity to support not only our customers, but also our Field Service, Engineering, and QA teams. At Seegrid, we all work together to bring the best product to market.

MAKING A DIFFERENCE - Our Support Engineers do more than solve problems, they enhance the product. Their feedback is crucial for the growth and improvement of the product.

DYNAMIC - Expect a fast-paced work environment with ever-changing problems waiting to be solved.

GROWTH - There are always opportunities for learning, growth, and movement within Seegrid.

CULTURE - Our company culture is one of the many reasons why Seegrid was voted as the #1 place to work in the Pittsburgh small business category. We inject passion into our work so that our customers look brilliant and achieve their goals. If you have an enthusiasm for problem-solving and thrive off of customer satisfaction, this is the opportunity for you.

Responsibilities Include:

• Communicate with customers via email, phone and virtual meetings to help solve product, software & application (logic) questions and issues
• Manage and record actions/findings in Salesforce
• Partner with Field Service, Engineering, and Customer Success teams to provide the best possible resolution to customer concerns
• Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
• Take ownership of and lead support projects
• Proactively maintain professional skills development
• Engage in regular product and software training/discussions

Required Qualifications:

• Possess a unique combination of problem-solving, analytical thinking, and a customer-service spirit
• Bachelor's degree OR at least 3 years of experience in a related field
• Strong technical knowledge of Linux OS
• Good familiarity with networking configuration
• Familiarity with programming languages: Python/BASH
• Familiarity with databases: Postgres/SQL
• Strong customer interface with commitment to customer satisfaction
• Excellent written and verbal communication skills
• Strong work ethic and willingness to learn

Desirable Qualifications:

• Ability to read electrical diagrams
• Experience with robotic systems
• Familiarity with Salesforce

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer for Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.