Technical Support Engineer - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Reporting to the Director of Technical Support, the Technical Support Engineer provides technical support to our clients and contributes to the implementation of new data collection and reporting applications that leverage the Forsta HX platform.

The candidate must possess computer programming skills and have a working knowledge of Web technologies (HTML, CSS, DOM, JavaScript).  Knowledge of component-based software development, SOAP and REST API Web Services are a plus.

Candidates in the Chicago, Boston and South Bend area only can apply.

Product Support: Respond to a wide range of product-related and technical questions regarding the use and operation of our products.

• Troubleshoot complex Client Issues involving Javascript programming logic, database reporting, and survey programming workflow.
• Assist clients in developing Survey Page design using HTML and CSS
• Develop Survey Programming solutions for clients using client side scripting
• Communicate with clients via email & phone to troubleshoot issues and clarify requirements
• follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you

What you bring:

• Strong communication, interpersonal and problem solving skills
• Experience in programming and a sound understanding of how web-based solutions are built
• Good knowledge and experience of front-end technologies (primarily JavaScript, HTML and CSS)
• Good knowledge of relational databases (MS SQL) and server-side Jscript/JavaScript
• Knowledge and some experience with Web APIs and integration between web applications (SOAP and REST)
• Knowledge of Python Programming is a plus
• Knowledge of SSO (OIDC or SAML2) is a plus
• Knowledge of libraries such as YUI and jQuery would be an advantage
• Proven analytical skills; you enjoy “figuring out” things out
• Your ambition is not solely in the pure software developer role but rather in client interaction
• Structured and independent work style
• Ability to communicate technical issues in a clear manner
• Strong work ethic

Education/experience required:

• Bachelor’s degree in Computer Science.
• 2-3 years’ experience in a similar environment with comparable responsibilities is preferred

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

The expected base salary for this position ranges from $65,000 to $80,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/